Bitrix24 Blogs

Bitrix24 latest news and useful tips

  • We've added an ability to upload documents to Bitrix24 from external drives, such as OneDrive, Dropbox, Box and Google Drive (more on the way). To do that, simply choose “Download from external drive”:


  • To build a strong team, there are three key ingredients that can inspire unity and increase creativity and productivity.

    Recognition is one of the simplest, easiest ways to encourage your employees. And employee encouragement is essential. People want to know that they are appreciated and that their work matters. You can give them that encouragement with a few well-chosen words or a sincere compliment.

    You can also build more formal ways to recognize employees. Upon project completion, recognize individual and team contributions. Or set up regular (monthly or quarterly) achievement awards, work rewards, and levels for employees to reach individually or as a team. It's the daily gamification of your workplace, and it increases individual engagement  as well as team motivation .

    If you don't have regular recognition built into your leadership style, you're getting much less from your team than you could be. Start with simply speaking - out loud - the times when you notice effort, creativity, a good idea, initiative, or any other behavior you want to encourage. Then begin building recognition systematically with scheduled one-on-one meetings, team achievement awards, and gamification programs that make recognizing good work a regular part of the way you do business.

  • Larry Mersereau is a nationally-known  business growth expert,  author and keynote speaker.

    You wrote ‘Shoestring  Marketing’ back in 1995, before Twitter, Facebook or even Adwords. Which  techniques still works and which new ones do you recommend to your clients who are bootstrapping their business?

    Heck, back in 1995 almost nobody had a web site yet! Some things in marketing never change. It’s still important to clearly define who your target customer is, then focus all of your efforts on talking to them in the places they’re most likely to hang out about things that are most important to them. The choice of social media depends entirely on where your target customer is. What you post there depends entirely on what your target customer is interested in. Valuable content that will help them solve the problem or fulfill the desire of the day is the only thing that will make them stop and pay attention.

    Tags: businessgrowth, expert, growthhacking, tips
  • Engaged employees are one of the major factors in successful businesses. If employees are engaged , they feel connected to their work and do their work with passion.
    That passion and sense of connection helps engaged employees to do better work: they go the extra mile, see (and implement) ways to innovate, and improve your business with their enthusiasm and insight.

    However, only about half of employees  feel engaged. The rest  feel either not engaged (neutral) or actively disengaged (unhappy) at work.

    To increase employee engagement in your business, start with this list of proven ways to help employees connect, work with passion, and love what they do.
    1. Recognize your high performers.
    A little praise goes a long way. Like all of us, your employees appreciate having their efforts and work noticed. But noticing doesn't increase engagement unless you also let them know that you've noticed. Simple verbal praise, alone or in a group, can be very effective . Consider instituting - and giving - regular awards or rewards. Make them meaningful to your business, and more specific than the generic "employee of the month."

  • Harry Paul  is a speaker and co-author of  six books  that have sold over 8 million copies including the internationally bestselling business book  FISH! A Proven Way to Boost Morale and Improve Results. He helps organizations increase productivity by engaging and energizing employees to be and do their best while helping the company reach its goals. He shows employees how to enjoy what they are doing and get excited about coming to work and working hard.

    How about we start by you sharing your favorite work place joke?

    This is from a design firm in California. One of the engineers went on vacation, while he was away his fellow engineers decided to play a practical joke on him. They went to his office and removed the door and door jamb. They brought in drywall and drywalled the doorway in and then painted it.  His office didn’t exist when he returned.A great joke for sure that became folklore at the firm. But there is an important lesson here—know your audience—or make sure there are boundaries in place for play.

    It’s not about joking, it’s about playing at work.  My book FISH!  showcases the World Famous Pike Place Fish Market in Seattle, Washington. They are very effective at creating fun ways of doing their work, such as throwing fish and shouting out the orders. It is a most efficient way for them to do their work and build unique customer experiences.  Fun at work also increases the level energy, passion and enthusiasm for what you are doing.

    Tags: expert, humor, productivity
  • How to Develop a Healthy Customer Lifecycle

    Dmitry Davydov 30 March 2015
    Remember that old, linear sales funnel? It was a good idea, but it doesn't work for the way customers do business now.

    Instead of funneling your customers, focus on building a healthy lifecycle in your business.

    Funnel vs. Lifecycle

    The customer lifecycle is customer-centric, rather than sales-centric. It is based on the fact that customer relationships with companies are not static; customers continue to research, learn, explore options, and change opinions about products, services, and the businesses behind them.

  • We have just added two more localizations for Bitrix24 cloud service – Chinese (both Simplified and Traditional) and Brazilian Portuguese.



  • 10 Steps to Handle an Angry Customer

    Dmitry Davydov 23 March 2015
    Unhappy customers are part of running a business, though definitely an unpleasant part that most of us want to avoid.

    Avoiding the angry customer won’t solve the problem, however.

    Here is a step-by-step guide to dealing with an unhappy, even irate customer without losing your cool… or losing the customer.
    Step 1: Stop arguing.

    Don’t engage in the conflict.

    When people get angry, they want to fight. If they can’t fight physically, they’ll often settle for a vehement verbal sparring match.

  • Bill Benjamin is a training and performance expert at the Institute for Health and Human Potential (IHHP), which just launched the New York Times best-selling book Performing Under Pressure.  Bill is a highly sought-after presenter on the topics of emotional intelligence and performing under pressure.  He works with leading corporations (including Johnson & Johnson and Goldman Sachs), Olympic athletes, Navy SEALS and others, helping people maximize their success in pressure situations.  


    1.  Why is emotional intelligence an important concept for business?

    There are many research studies that show that IQ and technical skills are threshold competencies – you need a certain amount of them to do any job, but they don’t differentiate performance once you are over the threshold. A Harvard Business School study showed that Emotional Intelligence counts for twice as much as IQ and technical skills combined in determining who will be successful in business – and in the personal lives!

    Tags: EmotionalIntelligence, expert
  • Erica Dhawan is a globally recognized leadership expert, keynote speaker and strategiest teaching companies and business leaders creative actions to drive elite performance, improve innovation across generations and cultures, capitalize on the expertise of Gen Y talent and prepare the global workforce for the future.


    1) People are familiar with the concept of emotional intelligence. What is connectional intelligence? Why did you get interested in the subject?

    The world is changing. Everyone is connected today through social media, mobile devices and networks. But how do we leverage those resources? My new book, Get Big Things Done, co-authored by Saj-nicole Joni, revolutionizes the way we harness that connectedness to help us achieve greater impact than ever before. This is through what we call connectional intelligence - the ability to combine knowledge, ambition and human capital, forging connections on a global scale that create unprecedented value and meaning.

    As a child of first generation immigrants, my goal was to check the boxes of success. I got a shiny degree from an Ivy League and marched into a glamorous job on wall street. Like every other millennial I worked incredibly hard. In the 2008 recession, I witnessed firsthand the disillusionment, confusion and burnout of my generation. I saw how our dreams and passions were being squashed everyday when we went into work. After the financial collapse, I switched gears entirely to try to find more meaning in my work and better understand how my generation could leverage our passion and purpose and the resources available to us. What I found was that whether at an NGO or at a private equity firm, many of the struggles were similar. People were trying to figure out how to work intentionally and cut through the noise of all our social, mobile and digital technology. This led to our research in connectional intelligence to answer the question, in today’s connected world, why do some people get big things done and others do not?

    Tags: ConnectionalIntelligence, expert
  • Today, "digital workplace" is in the air. Nobody wants to lose valuable time searching for documents or information, we all try to get things done using the modern technologies. But why should you start using Bitrix24 Drive immediately? Well, there’s a bunch of reasons, here are some tips to help you get settled:

    1. How to restrict access to My Drive files to particular employee?

    Each file or folder in your Bitrix24 Drive has “Sharing” option. Users added with the help of this option may have various access levels, while not listed users have no access to the file (folder) by default.  To be sure a particular user has no access to the file, please check if the file sharing page contains access for groups or departments and if this user belongs to any group or department  listed.  (if he\she does,  either delete the user from the group (department) or delete this group’s access to the file).

    Tags: Bitrix24Drive
  • How to Do More Accurate and Powerful Planning

    Dmitry Davydov 15 March 2015
    Planning is not the same as action, but good planning can make your actions more effective.
    Here are five ways to do more accurate and powerful planning.

    1. Remember that a Plan Is a Starting Point

    No matter how great the plan, it can only give you an idea of exactly how you will reach your goal. Things will change. You will flex. You can’t plan all the details in advance.

    Well, you can, but the details will change along the way.

    What a plan can provide is a crystal-clear starting point. That is what a plan is good for, and if you keep that in mind, you won’t waste time trying to make your plan give you more than that.

    Tags: tips
  • Judd Wheeler is a mobile strategy consultant,  speaker and author of "160 Characters or Less: How to Increase Customer Loyalty, Drive Sales and WIN with Text Message Marketing".


    1. What mobile marketing mistakes to you see companies make most often?

    Yana, this is a loaded question. There are many mistakes being made in mobile marketing. The key is learning from failure and moving forward. This cannot be done if you’re not looking at the metrics or not measuring anything. One of the greatest strengths of mobile marketing is the ability to track almost every action on a mobile device.

    Thinking a mobile app is a mobile marketing strategy has always been one of my favorite mistakes. Too many companies still have the mindset that because my competition is doing it, I need to. Be honest with yourself and always ask, “Why do I want/need a mobile app?” If you want one, reconsider. If you need one, why? The development of a mobile app and ongoing maintenance can be costly. Make sure you have a solid business case and can support the reasoning.
    It has become imperative to have a mobile-friendly web site. It doesn’t matter if you are business-to-consumer or business-to-business. Everyone is on the move, everyone is mobile and few give a second chance.

    Tags: expert, marketing, MobileMarketing, tips
  • A lot of you asked if it’s possible to add notes to Bitrix24. Our partner has created a free app that does just that – it creates sticky notes inside your Bitrix24 account.


    Tags: Bitrix24app
  • Aliza Sherman - web pioneer,  motivational speaker,  co-author of Social Media Engagement for Dummies and CEO of Spark The Creative Agency.


    1. What mobile marketing mistakes to you see companies make most often?

    The first mistake companies make most often when embarking on mobile marketing efforts is to not ensure their own website - or the destination site where they're driving consumers - is mobile friendly.

    In this day and age of marketing, making your website more mobile should be a given.

    Another mistake is to treat the mobile platform in the same way you treat the web platform, forgetting about certain limitations given smaller mobile device screens and even shorter attention spans. People tend to access their mobile devices on the go so mobile marketing needs to be carried out in more compact and condensed ways.

    Tags: expert, marketing, MobileMarketing, tips
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