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Bitrix24 latest news and useful tips

  • Remote staff benefit from the flexibility and self-direction they have in their jobs; but they can also be at a distinct disadvantage if they feel disconnected.

    It's important to make sure that your remote workers are not only equipped, but engaged and aware, fully part of the team.

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    1. Hold regular team meetings with all staff.

    A regular meeting offers all the staff, both on-location and remote, a chance to stay connected with each other and with the team leader. If you want your team to work together well, this is not an optional exercise. Use the time to review goals, explain areas of focus, set agendas and timelines, get input and reports, and discuss any issues or ideas.

    Choose a regular time: weekly, bimonthly, or monthly could work. Set it as a recurring event so that everyone can put it on their calendars.

    Limit the meeting time: there's nothing wrong with a bit of socializing (in fact, that's kind of the point) but if you let the meeting eat up more than 60 - 90 minutes, people will start to resent the loss of valuable work time. Respect everyone's time by setting a clear starting and ending point, and sticking to them.

    2. Set up virtual break rooms and command centers.

    What remote staff tend to miss out on are the "unofficial" interactions that take place, daily, in an office environment. Help them find a meaningful way to interact by setting up a virtual “break room,” such as an instant message service used by all team members.

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  • Invoices in Bitrix24 - video tutorial

    Dmitry Davydov 6 January 2015
    Need help setting currencies and taxes in your Bitrix24 invoices? Watch this short tutorial.


    Tags: CRM, invoices
  • Being productive in a mobile environment gives us a great set of tools for getting work done on the go, but it also creates a unique set of challenges for dealing with customer issues.

    Is it okay to call a customer from a noisy airport terminal?
    What if you can't get consistent wifi to handle customer needs?
    How do you solve a customer issue when you don't have all the documentation or details at your fingertips?

    DO get in touch with your unhappy customer as quickly as possible.

    Don't use your mobile environment or travel plans as an excuse to avoid handling a sticky customer issue. Even if the best you can do is a quick email, take the time to let your customer know you are doing all that you can to solve the problem and come up with the right solution.
     
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    Tags: CRM, productivity, sales
  • Holidays bring a general air of festivity and a whole list of traditions, from office parties to tree-trimming to gift exchanges, fundraisers, and community service opportunities.  Then there are more vacation days than usual, plus, for many businesses, a huge rush in work orders and customer service needs. All the festivity can cause a lot of disruption to work getting done.

    You don't want to be a Scrooge, but none of us can afford to be unproductive for weeks even for the holidays. Try these tips to stay festive and stay productive.
    1.   Stick to your daily routines as much as possible.

    When our schedules change, we tend to react to those changes by changing our routines.  Sometimes that's appropriate, but often those routines can help us find our place even in the midst of chaos. When you find your daily schedule getting crowded or interrupted, do your best to stick to your routines, even if you have to adjust them a bit.

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  • Social media is all about connection and networking, but it's also distraction and procrastination in their finest, pixelated forms.

    Help your team use social media productively with these tips.

    Define the End Goals for Social Media Use

    Who's doing what, and why?

    Social media professionals know that without clear goals, social media use becomes a chaotic mess of button-clicking and key-tapping. You have to know what you're attempting in order to know if you're getting close.

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    Tags: productivity, tips
  • Mornings are magical, and not because of those little marshmallows in your cereal.

    They're magical because they hold an amazing power over the rest of your day. Use your first hour wisely tp set yourself up for an entire day that is productive and enjoyable.

    Here are 5 ways to make that first hour count.  

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    1. Start with a Plan

    Your day begins better when you know what you want to do with it.

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  • Email inside Bitrix24 - instructional video

    Dmitry Davydov 1 December 2014
  • A good team is not a homogenous team.

    Diversity - of background, approach, expertise, methodology, and skills - is what makes a team approach more creative and powerful than an individual approach.

    All of us, working together, combine our forces to be crazily awesome at what we do.

    But it can be difficult to get your team to the point where they are truly working together. Help them avoid the cliques and conflicts and get to creative productivity.

    Reduce Uncertainty

    When people are insecure, they tend to retreat to a comfort zone. If they can't find one, they create one by becoming a slightly exaggerated version of themselves.

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    Tags: productivity, tips
  • How to Save Your People from Drowning in Email

    Dmitry Davydov 17 November 2014
    Email has become one of the biggest detriments to productivity.

    Your team members are spending 28% of their workweek dealing with email: reading it, responding to it, processing it. In other words, an entire day of a five-day workweek is spent on email.

    Is email really that important?  

    Of course, email provides convenience. We can communicate across the globe instantly. When email becomes an overload of unnecessary communication, however, the burden outweighs the benefit.
    Check Yourself First

    Start by making sure you're part of the solution, not the problem.

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    Tags: email, tips, productivity
  • You know that feeling at the end of the day, when you've worked and worked and have nothing solid to show for it?

    Let's get rid of that feeling.

    Here are seven simple but powerful techniques to help you stay on track, focused, and organized at work.
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    1. Limit Your To-Do List

    An overwhelming amount of tasks waiting for you has a negative effect on your productivity. It tends to, well, be overwhelming.

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    Tags: productivity, tips
  • Handle Your Crowded Calendar the Way the Pros Do

    Dmitry Davydov 5 November 2014
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    Tired of your calendar causing more confusion than clarity?

    Use these pro tips to handle your crowded calendar and get back in charge of your time.

    Build Trust with Your Calendar

    If you don't use your calendar well, and check it regularly, you can't trust it.

    And if you don't trust your calendar - and really, yourself to use it well - then you won't be helped by having a calendar.
     
    Read more...
    Tags: productivity, tips
  • Interview with practical futurist Michael Rogers

    Dmitry Davydov 3 November 2014
    Futurist-in-residence is certainly an unusual job description (they did not seem to have that major when I went to university). So which past predictions are you most proud of and what are the some that totally bombed?

    My best and worst predictions are related. As soon as the commercial Internet came along in the early Nineties I said that it would be be the most effective advertising medium ever invented.  That was right, although we’re still building it.  What I got wrong was that I thought it would provide enough revenue to let newspapers and magazines deliver online content for free. I didn’t see that the ad revenue, while huge, would be distributed among literally million of sites—not to mention places like search engines and video games.

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    Tags: expert, tips
  • LIMITED SUPPORT ON NOV 03-04, 2014

    Alex Reznor 30 October 2014
    Dear Bitrix24 Users,

    Please note that Bitrix HelpDesk and Bitrix24 Cloud HelpDesk will be offering limited support during the national holidays on November 03-04, 2014. Our HelpDesk will be offering technical support on a 'full business hours' basis on Wednesday, November 05, 2014.

    For sales inquiries - sales [at] bitrix24.com
    For partner program questions - partners [at] bitrix24.com
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    Tags: limited support, support, helpdesk, holidays
  • Bruce Tulgan us the author of It's Okay to Manage Your Boss (2010), Not Everyone Gets a Trophy (2009), It's Okay to be the Boss (2007), and Managing Generation X (1995). He founded the management training firm RainmakerThinking, Inc. in 1993.

    You write about an epidemic of undermanagement. How can owners and managers automate businesses and set up business processes so that the job gets done and gets done right, without having to micromanage and control everything?

    Business leaders often say to me privately that they hope to solve the management problem with technology: “Computers don’t argue, complain, or make demands!” It is a huge mistake to think that by implementing a new process/system/protocol/workflow you can obviate the need for leaders and managers to be highly engaged with their direct-reports.

    Good systems are definitely a huge advantage for everyone involved in the business. It is always a good thing to implement technologies that streamline operations.  It is always a good thing to set up standard operating procedures (and even standardized points of deviation when appropriate). It is always a good thing to set up systems that monitor, measure, and document KPIs as much as possible.

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    Tags: expert, productivity, tips
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