Bitrix24 Blogs

Bitrix24 latest news and useful tips

  • The Bitrix CRM now has price quotes – a document convenient for formalizing the conditions of purchase for the client, and mandatory when dealing with any organization that uses purchase orders as the preferred payment method.

    Quotes are a separate CRM entity and are another important step toward accommodating a truly comprehensive sales cycle. Creating and sending out sales quotes to clients is usually the last step before receiving payment and invoicing.

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  • Bitrix24 Network – Your Company Connected

    Yana Prokopets 9 June 2014
    Bitrix welcomes you to an important new phase of connection and collaboration with the new update of Bitrix24. The centerpiece of this update is the Bitrix24 Network - this new service makes communications with clients, business partners, colleagues and suppliers easier than ever before. Bitrix24.Network brings together all of your business contacts and unites companies.
    Why will the Bitrix24.Network change your company's life? When creating it, we were primarily thinking about the simple communication pattern between companies and external users, because what is important today is not only to unite the employees within the company, but also help companies to communicate with each other and with the "outside world"

    Every company faces the question of organizing events, procurement of goods, and other everyday issues that occur "outside" the company – with your road warriors, contractors, suppliers, business partners and customers.

    The usual process is to take down phone numbers on our mobile, and clarify details and verify participation by phone, email, or whatever else works, finalizing with an mass email. Now all that can be done in Bitrix24 Network.

    Invite your colleagues to your Bitrix24.Network and get in touch any way you choose: via business chat - either one-on-one or in a group chats; make a video call; or even se t up video conferencing for up to 4 people.

    No additional settings are required; you can work in Bitrix24.Network directly from your browser.

    Read more...
  • Join our webinar on May 30

    Dmitry Davydov 19 May 2014
    We will hold a webinar on May 30 at 11:00 (11 AM) Eastern time. The webinar will cover the launch of Bitrix24.Network as well as the latest Bitrix24 feature updates. Collaboration expert Dion Hinchcliffe will be joining us to share his insights about social communications inside companies and between them.
    Bitrix24.Network is an exciting new feature that will allow users from different Bitrix24 accounts to collaborate with each other directly from their portals. To register for this webinar, please follow this link.

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    See you at the webinar!
  • Solutions page update - Sales

    Dmitry Davydov 23 April 2014

    We have updated our Solutions page to include sales. This section explains how you can use Bitrix24 as your sales team management and sales force automation platform. It has ten pages that explain the following:

    1.     Bitrix24 CRM overview and customization options available
    2.     How to use Bitrix24 as free call center plus mobile CRM overview
    3.     Collaboration features available in Bitrix24 CRM
    4.     How to schedule and hold online/offline sales meetings in Bitrix24
    5.     Email management and email marketing features available in Bitrix24
    6.    Sales workflow management and custom business processes
    7.     Sales team training tools
    8.     Sales team management tools (including HR)
    9.     Document management inside and outside CRM
    10.  Using Bitrix24 as a partner portal for partner relationship management
  • New Smart Invite feature

    Dmitry Davydov 23 April 2014
    We have recently added new features available to you when inviting new users to Bitrix24. Prior to this update, you could only enter the email address of a new user you wanted to invite. That person would most likely not be familiar with Bitrix24, so it would take some time for him or her to figure out which groups to join and how even to do that.

    Now when you invite a new user, you can specify which department and/or workgroups the invitee should belong to.
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    The very same invitation form lets you specify whether the new user should be treated as a company employee or as an extranet user with limited access.
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    Finally, if you switch to the Add tab, you can also fill out profile information for the invitee.
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    Please let us know what you think about our new Smart Invite form.
  • Bitrix24 is now available in Spanish

    Dmitry Davydov 22 April 2014
    We are happy to inform you that Bitrix24 is now available in Spanish. To change your interface language, log in and scroll down to the very bottom.

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    Please note that each user can change his or her personal language settings only, so your employees can use Spanish, English, Russian, Ukrainian and German interfaces for the same Bitrix24 account simultaneously.

    Information about Bitrix24 and its features is now available in Spanish at http://www.bitrix24.es

    Make sure you share the good news in Twitter, Facebook and other social media networks.
  • Social HR Explained - Document Collaboration

    Dmitry Davydov 22 April 2014
    #5 - Social Document Collaboration

    Document collaboration tools are among the most widely used in the modern social HR software arsenal. Gone are the days when the only choice you had was ugly (and expensive) SharePoint.  Most modern document collaboration solutions work in a cloud, are as easy to use as Dropbox and are free or very inexpensive. The following document collaboration features are available in Bitrix24

    Multiuser online document editing
    Online editor in Bitrix24

    Online multiuser document editing is one of the popular ways to collaborate in real time. Not only all changes are instantly visible to all participants of the process, you don’t have to have pricey MS Office installed on your PC in order to work with documents online.

    Group file sharing and synchronization
    Bitrix24.Drive
    Bitrix24 lets you share files with people inside and outside your company in Dropbox-like manner, including password-protected and time-restricted file sharing. Bitrix24.Drive allows managing and synchronization of workgroup and company files between the local PC and Bitrix24 cloud account, meaning as soon as you add a new file or edit an existing one, it becomes available both in cloud and on PC of every group member who has Bitrix24.Drive enabled and is authorized to access the document. iOS and Android mobile devices are supported as well.

    Document approval workflows
    Visual document workflow designer
    Getting documents approved or revised or rejected is part of most collaboration routines. Bitrix24 allows creating custom document approval workflows including but not limited to simple approval, majority vote, expert opinion, two or multi stage approval, mandatory reading and mandatory mutual approval.

    Free document collaboration is available in Bitrix24 for groups of up to 12 people. The free account includes 5 GB worth of online storage.

    Social HR Explained - Social Intranet
    Social HR Explained - Employee Self Service
    Social HR Explained - United Communications
    Social HR Explained - Mobile HRMS
    Social HR Explained - Social Task Management
    Social HR Explained - Social Document Collaboration
  • Social HR Explained – Social Task Management

    Dmitry Davydov 17 April 2014
    #4 - Social Task Management

    Social Task Management (STM) and Social Project Management (SPM or Project Management 2.0) are among the most popular social HR tools. There are several advantages they have over traditional task and project management approach.

    Social Interface
    Social intranet in Bitrix24
    Whenever a new task is created, notification appears in company social network/intranet for the parties involved. Tasks can then be 'liked', commented on, badges can me awarded and files can be attached to each task directly from the activity stream. It's not a secret that project management software is among the most hated in many companies. Wrapping it in a social interface and providing social features makes tasks and projects more inviting and usable, especially to younger Gen X employees.

    Read more...
  • Social HR Explained - Mobile HRMS

    Dmitry Davydov 15 April 2014
    #4 – Mobile HRMS

    While mobile HRMS is currently not the most popular social HR tool, as smartphones and tablets become ubiquitous, it’s only natural for HR professionals to expect that their human resources management system is mobile enabled. Mobile HRMS solutions still vary from vendor to vendor in terms of features available, but a typical mobile human resources management system comes with:

    Employee directory
    Mobile employee directory lists all current employees in alphabetical order and lets you quickly find necessary person.

    Read more...
  • New features in Bitrix24.Drive

    Ann Slyshkina 8 April 2014
    We updated the functionality of documents in Bitrix24 and released an update for the Bitrix24 Desktop App for Windows (v 3.1.39.22).

    The updates include:

    • A new folder, Stored, in My Drive
    • Automatic file sync options for group folders to My Drive
    • Editing using local computer
    • Context menu with files and folders in Bitrix24.Drive’s interface
    • File icons and folders in Bitrix24.Drive
    • New context menu for Bitrix24 Desktop App
    New folder in My Drive:  Stored

    My Drive now has a folder named Stored that contains all files that you save in Bitrix24.Drive.

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  • Social HR Explained - Unified Communications

    Dmitry Davydov 8 April 2014
    #3 – Unified Communications

    A unified communication platform is another important social HR tool. Wikipedia defines unified communications as integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards and interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). The following free unified communication tools are available in Bitrix24.

    Enterprise social network
    Enterprise social network in Bitrix24
    Social intranet and private social network allow your employees to communicate inside the company using a familiar social network interface. These interactions are more informal and self-organizing than traditional top-down communication channels.

    Read more...
  • Bitrix24 Installation Manual

    Dmitry Davydov 2 April 2014

    As you probably know, Bitrix24 is available both in cloud and on premise (self-hosted) editions. In fact, you can migrate from the cloud to your own server any time you want – here’s how.

    There are three major advantages the self hosted versions of Bitrix24 have over cloud ones. First, you get extra tools, like helpdesk and eLearning. Second, because the data is stored on your own server, you have 100% control over it. Third, you get Bitrix24 source code, so you can modify, customize and integrate Bitrix24 with other tools pretty much as you please, provided you have qualified PHP programmers working for you.

    Bitrix24 installation manual covers the following topics:

    - system and server requirements
    - how to configure Bitrix Web Environment
    - how to register Bitrix24
    - how to install updates
    - configuring IIS for work with the system
    - how to back up and restore data in Bitrix24
    - Bitrix Virtual Appliance
    - how to configure server
    - common problems with servers and databases, and how to fix them
    - how to set up document search
  • #2 - Employee Self-Service Portal

    Another standard social HR tool is an employee self-service portal or, to be exact, an intranet that comes with self service features. As the name implies, an ESS portal allows your workers greater autonomy and lightens your HR department workload by allowing employees to get necessary services themselves.

    A typical self-service portal has the following components:

    Customizable profiles
    Customizable employee profiles in Bitrix24
    Letting your employees create customizable intranet profiles not only frees up your HR department and system administrators, but allows for greater self-expression. In addition to that, your employees decide what information they want to be available to others in the company. So the contemporary social HR features like personal photo gallery, blog, calendar, instant messenger and other tools are at the command of your users.

    Read more...
  • Social HR Explained – Social Intranet.

    Dmitry Davydov 28 March 2014
    «Social HR» is a confusing term. It seems that every social HR expert uses it differently – for some it's all about the company’s Twitter/Facebook policies, others talk about using LinkedIn to recruit top talent and the rest talk about a private social network used internally.

    To make things simple, social HR tools should be divided into external (Twitter, LinkedIn, HootSuite, etc) and internal ones, which fall under the Social HR software category. Because Social HR software as a category is still rather broad, let's look at social HR tools one by one.

    #1 – Social Intranet

    Social intranet and enterprise social networking are frequently used interchangeably, but technically that is not correct, because some vendors (like Bitrix24) have a social intranet and ESN combined into a single solution, while others, like Microsoft, require that you install both SharePoint (intranet) and Yammer (enterprise social network), if you want to have social intranet in your company.

    The distinction between social intranet and ESN is simple – social intranet is about work, because it simply wraps intranet tools into a social interface, while enterprise social network is about internal communications – replacing email, at least to some extent, with a private social network. So while social intranet by definition can always be used as an enterprise social network, ESN (unless it has intranet already built in) does not typically have all the necessary intranet functions.

    Social intranet consists of the following components:

    Activity Stream
    Activity Stream In Bitrix24

    An Activity Stream is a unified, interactive update feed where all the changes and new additions to the intranet are listed. These include company announcements, new posts, polls, comments and replies. Unlike a traditional intranet, a social intranet activity stream is personalized, so while everyone receives important companywide news and announcements, each employee sees activities only relevant to him or her. This prevents information overload.

    Read more...
  • 1. Too social

    The first generation of enterprise social collaboration tools, as epitomized by Yammer or Jive, were essentially Facebook or Twitter clones built for companies with the idea collaboration revolves around communications. However, it is now exceedingly clear that in many organizations, especially smaller ones, collaboration revolves around specific business tools, typically project management, document management or CRM – not social networking. The second generation of ESNs effectively solves the problem by seamlessly integrating sales, planning, communication and HR tools into your company intranet or private social network, giving your employees a reason to use it on a daily basis for their work routine.

    2. Top down implementation

    Vendors and consultants frequently stress how important it is to get support from top management and start implementation with them. But contrary to this “common wisdom” this strategy frequently doesn’t work. In order for social collaboration to be strong in a company, it has to have grassroot support. Selling enterprise social to C-level executives and decision makers may be much easier (that’s exactly why vendors and consultants do this) but it is, to borrow a political analogy, astroturfing. Especially since management uses these tools very differently than regular workers. In reality, there are individuals and departments in your company, typically sales, marketing and IT, who are very open to social tools and you should tap into their knowledge and enthusiasm first. This will make choosing the right solution for your company and implementing it MUCH easier.

    3. No/wrong usage metrics

    This is a big one. Because early social collaboration solutions mirrored social networks, they adopted the same approach to analytics – how many posts were made, which posts got most likes, which users are most active and so on. But as far as company wide adoption goes, different metrics is important. What percentage of registered users actually use the solutions on a daily basis? Which particular tools are they using? How many use desktop or mobile app? Identifying people and specific tools which are underused allows to quickly overcome problems with implementation and help those who are struggling. Coupled with gamification strategy that actively engages employees and encourages them to explore all available features, you get ‘natural’ adoption that is much better than using ‘brute force’ or hiring consultants.

    4. Got to be mobile

    One of the main advantages that comes with social collaboration tools is that your employees and co-workers become available almost 24/7. You’ll see people use company network on weekends and during holidays. Questions get answered much quicker than via e-mail. That’s wh ere the importance of good mobile app comes in. And it has to be a true mobile app – not mobile optimized site or responsive design, because you will not get push notifications, contact synchronization and other features that are possible with the mobile app only. It may not seem important at first, but when testing different social collaboration solutions you absolutely should test mobile apps as well. Otherwise your most mobile employees will switch to WhatsApp, WeChat or their clones, and abandon your company network, creating a split.

    5. Work together

    Buying CRM does not mean you’ll get swamped with orders next week. Using project management does not guarantee all our projects will always be on time. Likewise, enterprise collaboration tools will help you immensely only if your company already has the culture of sharing and working together. Don’t buy into ‘Enterprise 2.0’ hype and don’t expect miracles. Don’t trust vendors that make overly optimistic ROI claims – the numbers probably made up anyway. But while social collaboration tools can’t be used as a substitute for culture change, they are oftentimes extremely good at identifying problems and bottlenecks by making your company and its business processes more transparent. The difficulties and outright failures that you encounter along the path can help you make necessary organizational changes that may not have been obvious before.
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