Bitrix24 latest news and useful tips

  • New: Open Channels In Bitrix24

    Yana Prokopets 27 June 2016
    Open Channels is a new tool for your Bitrix24 account offering integration with popular social networks and other messengers. Open Channels consolidate various means of digital communications with your clients in Bitrix24.

    This video will show advantages of the open channels integration:

    Why you should try it today

    ·  Presales consulting using digital channels
    ·  Various sales channels including online chat, social networking and instant messengers
    ·  Customer care (single- and multi-tiered)
    ·  Extra source of leads for your CRM
    ·  Repeat sales using CRM data

    What it is about

    A fast and easy way to communicate with your clients in real-time. Simple as that - you will get all clients messages in your Bitrix24 chat. Conversely, your clients will receive your response via their message source – Facebook or Telegram (Skype, Web chat and Viber coming soon). Just select a group of employees responsible for social media queries and new messages will be automatically dispatched between them with the help of Bitrix24 Open Channels.

    How to start

    1.    Create a new open channel. Option can be found under Company section of your Bitrix24 and is available for account administrators only.

    2.    Connect communication channels. At this moment you can connect Facebook public page or Telegram bot. (Skype, Web chat and Viber coming soon).

  • Martin Yate CPC New York Times bestseller Martin Yate is the author of Knock Em Dead – The Ultimate Job Search Guide, now going into its 32nd edition. It is the keystone of a 17-book series, with each book addressing a different aspect of job search and modern career management. Collectively published in some 63 foreign language editions, the Knock Em Dead way is unique in its scope and global acceptance in industrialized nations. His years in career management include successes as an international technology headhunter, as Director of Human Resources for the technology division of a public company in Silicon Valley, and as Director of Training and Development for a multi-national employment services company.

    You advocate a different approach to interviewing: the candidate should help interviewer make the decision and hire them. How is it possible to get inside the interviewer’s head and understand what they really want to hear?

    MY: In all jobs and professions the same two truths apply: “The customer is always right” and “Find out what the customer needs and give it to them.”
    Because people get hired based on their credentials rather than their potential, the first step is to determine a target job title that you can make a strong argument for on paper and in person, and a job where once you hit the ground running you won’t trip over your own feet.

    You do this by looking at job postings and determining the right job to pursue. One you have determined the right target job, collect a handful of job postings and determine how employers prioritize the skills they want, and the words, phrases and acronyms they use to describe their needs; with this information you have a template for the story your resume must tell to get interviews, and a cheat sheet for the topics that interviewers will want to discuss.

  • Meet New Bitrix24 CRM Forms

    Yana Prokopets 23 June 2016
    Long-awaited lead capture forms for your Bitrix24 CRM are finally there. Everyone knows what a web form is, but sometimes working with forms may require additional efforts:

    - need of a website where the form will be placed;
    - web form creation may be complicated for a sales agent when additional programming skills are demanded;
    - difficulties with filled form results processing;
    - results transfer to the CRM;
    - form results analytics where e.g. Google Analytics connection can be really handy.

    The purpose of any web form is to get a new lead or contact, or add more information to the existing client records in your CRM.

    We have tried to minimize your efforts with a new smart web forms in Bitrix24. Watch our 3 minutes video to see how easy it is to create Web Forms In Bitrix24 from scratch:

    Discover the advantages of Bitrix24 CRM web forms:

    1.    Easy web form designer:

    2.   Public page for your web forms with your Bitrix24 domain name (your company name) on it:

  • How To Hire The Best People For Your Team

    Yuliya Skorobogatova 20 June 2016
    Can you be absolutely sure that you hire the best people for your team? Are there brilliant candidates who would boost your performance, show outstanding results and become indispensable members of your team, but who are somehow missed or disapproved during the recruiting period? As hiring decisions have to be made, these doubts are inevitable.  
  • A globally recognized authority on sales and leadership and the pioneer of executive sales coaching and management coach training, Keith Rosen is the CEO of Profit Builders, named one of the Best Sales Training and Coaching Companies worldwide for the last four consecutive years. Over the last three decades, Keith has delivered his programs to hundreds of thousands of salespeople and managers in practically every industry worldwide; on five continents and in over 50 countries. Keith has written several best sellers on leadership, time management and sales, including, Own Your Day and the globally acclaimed Coaching Salespeople into Sales Champions, winner of Five International Best Book Awards and the #1 best-selling sales management book on for six consecutive years.

    Let’s imagine our readers are just considering sales for their future career. Are there any signs or prerequisites which show that a candidate has chosen the right path?

    KR: Aside from the candidate going through the interview process with the potential employer, there is some foundational due diligence that anyone who is considering sales position needs to do prior to accepting a position. For example, many companies require a candidate to complete some type of self-assessment or personality profile to see how much of a fit they may be for the sales, as well as for the company culture. While these tools are effective, they don’t determine the success or failure of a particular candidate. There are some candidates that score very high on these assessments, yet fail in the position. Conversely, there are some that do poorly on the assessment and become a top producing salesperson. As such, these assessments are just one tool to use in a comprehensive screening process. While it’s meant to act as a way for employers to determine whether the person is a fit, it also becomes a tool for the candidate to self-assess and identify the areas are for them to improve or develop, and whether or not they are in fact, a good fit for a sales role.

    Additionally, when going through the interview process, it’s essential that the candidate comes prepared to the interview with their own set of questions so they can interview the interviewer. I wrote an article about this, which you can find here that contains dozens of questions candidates need to ask their potential employer.

    Finally, there are a few additional steps I would take if I were to self-assess whether I’m a fit for a sales position. First, I would want to interview and spend time with some of the salespeople who are currently employed with the company, both the high performers as well as the mid to low performers. Second, I would want an opportunity to shadow them for a few hours if not a full day to truly get a realistic sense of what my day would look like and what I would be responsible for. Finally, in an ideal scenario, it would be great to speak to some of the employer’s customers to get a sense of their reputation in the market and the value they deliver.

  • e7c2699bb695894a02ad53a1397e551e.jpg
    Churn rate shows the percentage of customers who stopped using your product or service within a particular period of time. It is a precise metric for measuring the current status of your business and the ability of your company to grow. Moreover, retaining existing customers is much cheaper than acquiring new ones. But how do you make customers stay loyal and keep coming back?
  • Jason Jordan is a partner of Vantage Point Performance, the leading sales management training and development firm. He is a recognized thought leader in the domain of business-to-business selling and conducts ongoing research into management best practices in hiring, developing, measuring, and managing world-class sales organizations. Jason’s extensive research into sales performance metrics led to the breakthrough insights published in his first book, Cracking The Sales Management Code.

    Let’s begin with the most common mistakes a typical sales manager makes. Is there a way to avoid them?

    JJ: THE most common mistake sales managers make is allowing themselves to become reactive rather than proactive. The most obvious example is a manager who tells a seller to “Let me know if you encounter any problems.” And the salesperson will… Every single time they have the smallest problem. Sales managers then become professional firefighters, which ultimately benefits neither themselves nor their sellers.

    Sales managers are also masters of ‘the urgent over the important.’ They get bombarded with inbound voice mails, e-mails, and texts… And they respond to them all. They first create reports and forecasts for their bosses, and THEN they coach and mentor their reps… If they get around to it.

    I could go on forever, but the point is this: Sales managers need to take control of their lives and attend the things that they know are important. Every sales manager should answer the following question: “If I had 2 more hours in the week, what would I do with that time?” Then make that the first thing you do every Monday morning.

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    Diamante Associates is a real estate agency located in La Paz, Mexico. Diamante Associates specializes in real estate throughout the Baja California Sur areas, with La Paz and La Ventana being their main areas of specialty. The agency has chosen Bitrix24 as their collaboration suite to manage sales in three different cities and increase productivity of the real estate agents.
  • Four Must Have CRM Features in 2016

    Yuliya Skorobogatova 2 June 2016
    Tough competition and a customer centric economy make a CRM solution not a choice but a necessity for business nowadays. The right customer relations management software will allow you to get to know your clients, analyze sales and eventually turn clients into loyal customers. As Steve Jobs said “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” The right CRM solution will help you achieve this goal. Let’s discuss 4 must-have CRM features in 2016.
  • Pamela Meyer is founder and CEO of Calibrate, a leading deception detection training company based in Washington DC. Before writing the bestselling book, Liespotting, she spent years with a team of researchers surveying all of the research findings on deception, and underwent extensive training in facial micro-expression identification, interrogation skills and statement analysis. She is a Certified Fraud Examiner, has an MBA from Harvard, a Masters in Public Policy. Her  TED Talk, “ How to Spot a Liar”   is one of the top 20 talks of all time.

    In your book Liespotting you refer to a deception epidemic in the USA. Is the situation so serious that we can already speak about epidemic?

    PM: Yes, unfortunately it is. According to several studies we are lied to anywhere from 10 to 200 times a day—sure some lies are white lies constructed for the sake of social dignity (“honey you don’t look fat in that!”) but a large portion of the lies we hear are consequential. Anne Applebaum of the Washington Post, suggests we are living in a “post fact world”. Lying in the political sphere has gotten out of hand, and, because people tend to dismiss things that challenge their preconceived notions of the world, fact checkers can only play a small part in remedying the problem.

    So it’s a perfect storm: Our political leaders are getting away with half-truths, sports figures we used to admire have been found doping, and key institutions like the media, are neglecting their role in holding liars’ feet to the fire. Combine that with the 24x7 news cycle and the proliferation of social media wh ere lies can spin out of control and we have an epidemic.

    We need to be more concerned about this than we are: according to a recent poll conducted by The Economist and YouGov, 58% of respondents found Donald Trump to be untrustworthy and 60% of respondents found Hillary Clinton to be untrustworthy. That those two candidates are the presumptive nominees for their respective parties suggests that lying may be at an all time high, but our concern about lying seems to be at an all time low.

  • Meet Advanced Bitrix24.Drive

    Yana Prokopets 30 May 2016
    Bitrix24 Standard and Professional plans subscribers can now access Advanced Bitrix24.Drive options such as Allow Document Locking & Disable Public Links.

    Allow Document Locking

    When several users are working with same document, it may be important to have an option to “Lock document for editing by another user”. This action may help you to protect the file from changes being made by other users who also have access for this file.

    By default, the Lock option is disabled. In order to activate it for your Bitrix24 please open Settings > Intranet Settings and find “Allow document locking” option in the list:

    After that the Lock option will appear in the document actions menu:

    The document will be locked for other users until you decide to unlock it. File will be marked with a special icon.

  • a9d6b099ded5575ca00c5b409e4a9e23.png
    As you know Bitrix24 comes with Leave Management System.  Currently Bitrix24 lets you approve or decline leave requests and specify various types of leaves, such as vacation, maternity/paternity leave, jury duty, etc. Many users have asked how they can set up their Bitrix24 accounts so that the system keeps track of their vacation days left. Bitrix24 partner YouNetCo has published an example of business process that accomplishes just that

    If you have further questions, please contact YouNetCo directly.
  • New Rates For Bitrix24 Telephony

    Dmitry Davydov 27 May 2016
    We have been notified by our upstream telecom provider that calling rates for some European countries have been changed. You can see the new rates here -
  • 1f438d4896f1abff04eed629f4368587.jpg
    Roughly one third of all workers in the USA is freelancing according to the study conducted by Sara Horowitz, Founder and Executive Director of Freelancers Union and Fabio Rosati, CEO Elance-oDesk Freelancing. The gig economy is a big trend not only in the USA, as there are 8.9 million “iPros” or independent workers in Europe and this number is constantly growing. According to the findings of the recent Upwork survey, the majority of freelancers who quit full-time jobs earn more as freelancers and 60% of them started their freelance career by choice (rather than necessity), which means the gig economy is going to reshape the way we work in the nearest future. Executives are challenged to learn how to manage this very special category of workers. Here are our 4 simple steps which will help you not only enjoy the advantages of external talent pool, but also reduce the stress and make the work flow much smoother.
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    Endeleza is a nonprofit organization that provides affordable and quality education and encourages community empowerment and sustainable development in Buri, Kenya.  
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