As you probably noticed, our developers have been super busy adding new features to Bitrix24 over the course of this summer, transforming it into a full featured omni-channel CRM and contact center.
Please join our free hour-long webinar on October 12 at 11 AM EST to find out how you can
- Integrate Bitrix24 with your website to provide live chat option - Handle incoming requests from multiple social networks and instant messengers inside your Bitrix24 account - Build real time support channels with custom queuing and smart routing
We’ll also talk about new tasks, Bitrix24.Drive and mobile apps. To sign up for the webinar, please follow this link.
The world around us is a hectic and chaotic place, and your work environment is no different. If you’ve got a job, then you’re familiar with stress (they don’t call it work for nothing!). But just because the workplace is full of stressors doesn’t mean you have to be stressed out. Here are five great life-hacks to help you deal with stress at work.
The project manager is designated as the person responsible for the execution of the project. There are 5 main phases each project goes through: initiation, planning, execution, monitoring and closing. Yet, despite best efforts, a crisis can happen at any time. Even if you feel you have every base covered, the unexpected can happen. They can come from internal company issues, natural disasters or something else. Every project manager must be prepared to accept the worst.
We are releasing a beta version of French localization for cloud Bitrix24 service. To change your Bitrix24 account interface to French, simply scroll down to the very bottom and change the flag as seen in the picture below. Again, this is a beta localization, so if you see any parts or interfaces that are translated incorrectly in your opinion, send your corrections to email@example.com with 'French localization' in the subject. Make sure you attach appropriate screenshot(s). We'd like to thank our great partners who helped us with this project. And as a reminder, the self hosted editions of Bitrix24 come with own localization module, so you can translate it in any language you want.
Dominik Groebler, Immoveo Ltd.: “From the very beginning we were amazed by the combination of many useful features Bitrix24 has to offer. We use Bitrix24 in the fields of project management, CRM, and internal company communication.”
Open channels now support Microsoft Bot Framework. In plain English that means that you can easily integrate Bitrix24 with Skype, Twilio (SMS), Kik, Slack, GroupMe, Email Office 365 and other platforms and bots that Microsoft supports.
Making Microsoft bots and Bitrix24 channels best friends forever is an easy and quick process, if you have experience with the Redmond’s platform.
First, you have to access Bitrix24 open channel settings and select Microsoft Bot Framework. If you already have a bot in MsBF, all you have to do is fill out three fields inside Bitrix24 and add a URL from the Bitrix24 open channel form to Messaging Webhooks in your Microsoft account.
This is a partner post from MAKE Interactive. Available in self-hosted currently (cloud forth-coming).
The Stream-lined Wiki module presents users with an elegant, sortable, and categorized list of articles. In the example from the images, the module is incorporated as a library for Standard Operating Procedures. There are filters by category and author, and the title and keywords make entries easily searchable from the global search window.
Website live chat has been added to Bitrix24 Open Channels. You can now install a widget (if you have a website) or use Bitrix24 hosted live chat web page to communicate with your clients in real time. And as most of 35+ Bitrix24 tools, it’s free.
If you’ve worked with Bitrix24 Telephony or Open Channels before, you’ll find that website live chat works in a very similar manner. First, you need to set up an agent queue – a list of Bitrix24 users who’ll be answering online inquiries and the manner in which these enquiries will be distributed.
We believe we make decisions based on logic and common sense, especially when it comes to business or big purchases. We believe that our experience and education will protect us from all kind of marketing manipulations. So far is it from being true… We are all manipulated, pushed and provoked to certain decisions. Those of us who work in sales and implement the tricks of sales psychology sell and earn tenfold more than those who don’t.
You might be wondering whether you need a CRM system. Well, the answer is quite simple. If your company sells products or services to customers, you have a need for CRM. You've probably heard the old saying, "what got you here won't get you there." The same lesson can be applied to an evolving business. During the startup phase, you might have gotten by with Excel spreadsheets or something similar to keep track of customer orders and inquiries.
In your book Subscription Marketing you teach strategies for nurturing customers in a world of churn. Can you share the core principles of subscription marketing with our readers?
AJ: In a subscription business, marketing is just getting started at the point of conversion.
The subscription customer must decide, again and again, to remain a customer. To keep subscription customers renewing and reengaging, you have to provide genuine value and solve their problems. This requires a deep understanding of the customer.
Successful subscription marketing requires that marketers collaborate closely with other parts of the business, working on cross-functional teams with sales, customer success and support, and anyone involved in the ongoing customer relationship.
iServe Africa is an International NGO that aims at raising a generation of servant leaders through training, mentoring, and equipping emerging leaders for holistic transformation in Africa and beyond. iServe Africa has been operating since 2007 and during this period they have provided successful training and mentorship of over 150 young people, developed good relationships with stakeholders and progressed towards fulfillment of their commitments.
Ryan Robinson is a content marketing consultant to the world's top experts and startups.
Despite the common belief that freelancing is not a “real” job – late waking up, working in pajamas and being your own boss, this career path is still perceived to be risky. Could you talk about pros and cons of starting a freelance career?
RR: I treat my freelance business with a crazy amount of seriousness. Despite being self-employed, I still force myself to wake up by 5:00am most mornings during the work week so that I can get a jump start on my client projects and give them my best creative energy since I know my best thinking and writing is done in the first half of the day. To me, the biggest pro is that I'm the one person who's solely responsible for bringing in an income each month - if I fail at generating enough revenue in any given period of time, there's nobody I can point to for blame. I'm responsible for my own successes, and my own failures. The biggest con for me is that at the end of the day, I'm still working for somebody else even as a freelancer. Sure, I'm an entrepreneur with my freelance business in the sense that I employ myself. However, when it comes down to it, I have to work closely with my clients to ensure that the work I'm doing for them is well-aligned with their goals. For someone who's fiercely independent when it comes to how I spend my time, the feeling of creating for someone else is a constant struggle for me.
Robbie Kellman Baxter- the author of The Membership Economy, brings over twenty years of strategy consulting and marketing expertise to Peninsula Strategies. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Yahoo!, Oracle and eBay. Over the past ten plus years, Peninsula Strategies has advised nearly one hundred organizations on growth strategy.
The Membership Economy is a term I coined to describe a massive trend I was seeing. Organizations were moving away from anonymous transactions and toward known and ongoing relationships with their customers or members. In addition, the trend is often characterized by a move from ownership to access, from one-time payment to recurring automated payments and by a more open communication, both between the organization and the member and among the members themselves, under the umbrella of the organization. I first started thinking about this idea several years ago when I was consulting at Netflix, and fell in love with their business model. I loved how they were so focused on their mission, and yet willing to evolve delivery—moving from three DVDs out at a time to streaming to contracting for their own content.