Bitrix24 latest news and useful tips

  • ca2fcee92607ca80e27b26af708f4c7f.pngThe functionality of Bitrix24’s built-in telephony has been expanded to include a virtual PBX – this allows you to receive and route incoming calls to employees. For only $6.00-$11.00/mo, you can rent an incoming phone number in the USA, the UK, or Russia with full capacity to accept calls via your Bitrix24 intranet.


    Tags: Bitrix24, call, incomming, rent a number, VoIP
  • Bitrix24.Mail – your company mail server

    Ann Slyshkina 17 June 2014
    Presently, using email for internal communications is not very effective. A number of social networking tools, such as Bitrix24, support internal interactions superbly, adding things like file sharing, tasking, calendars, and even CRM to the equation. So inside the company, email is fading out.

    Nevertheless, email is still the main tool for communications between companies.  

    However, companies are starting to find it difficult to manage their own mail servers – with the number of mailboxes always increasing, the never-ending battle with spam, and the need to make sure that the anti-virus is updated. Because of this companies are starting to base their mail servers in the cloud.

    In the previous version of Bitrix24, we made our first move in the direction of integration with mail services – adding the Mail point in the menu which shows the number of new messages in your mailbox and provides a convenient link to your inbox.

    Now Bitrix and Yandex N.V. (YNDX) have teamed up to offer you a free mail server for your Bitrix24 and the capability to create your own mailboxes on your own domain.

    • Free
    • Unlimited number of mailboxes @bitrix24 (com, de, ru, ua)
    • Email with your own domain
    • Management of the mailboxes of all employees
    • Quick access to email from Bitrix24
    • Notifications of new email
    • Unlimited mailbox space
    • Antivirus
    • Antispam

    Tags:, mail, mailbox, own domain, yandex
  • The Bitrix CRM now has price quotes – a document convenient for formalizing the conditions of purchase for the client, and mandatory when dealing with any organization that uses purchase orders as the preferred payment method.

    Quotes are a separate CRM entity and are another important step toward accommodating a truly comprehensive sales cycle. Creating and sending out sales quotes to clients is usually the last step before receiving payment and invoicing.


  • Bitrix24 Network – Your Company Connected

    Yana Prokopets 9 June 2014
    Bitrix welcomes you to an important new phase of connection and collaboration with the new update of Bitrix24. The centerpiece of this update is the Bitrix24 Network - this new service makes communications with clients, business partners, colleagues and suppliers easier than ever before. Bitrix24.Network brings together all of your business contacts and unites companies.
    Why will the Bitrix24.Network change your company's life? When creating it, we were primarily thinking about the simple communication pattern between companies and external users, because what is important today is not only to unite the employees within the company, but also help companies to communicate with each other and with the "outside world"

    Every company faces the question of organizing events, procurement of goods, and other everyday issues that occur "outside" the company – with your road warriors, contractors, suppliers, business partners and customers.

    The usual process is to take down phone numbers on our mobile, and clarify details and verify participation by phone, email, or whatever else works, finalizing with an mass email. Now all that can be done in Bitrix24 Network.

    Invite your colleagues to your Bitrix24.Network and get in touch any way you choose: via business chat - either one-on-one or in a group chats; make a video call; or even se t up video conferencing for up to 4 people.

    No additional settings are required; you can work in Bitrix24.Network directly from your browser.

  • Join our webinar on May 30

    Dmitry Davydov 19 May 2014
    We will hold a webinar on May 30 at 11:00 (11 AM) Eastern time. The webinar will cover the launch of Bitrix24.Network as well as the latest Bitrix24 feature updates. Collaboration expert Dion Hinchcliffe will be joining us to share his insights about social communications inside companies and between them.
    Bitrix24.Network is an exciting new feature that will allow users from different Bitrix24 accounts to collaborate with each other directly from their portals. To register for this webinar, please follow this link.

    See you at the webinar!
  • Solutions page update - Sales

    Dmitry Davydov 23 April 2014

    We have updated our Solutions page to include sales. This section explains how you can use Bitrix24 as your sales team management and sales force automation platform. It has ten pages that explain the following:

    1.     Bitrix24 CRM overview and customization options available
    2.     How to use Bitrix24 as free call center plus mobile CRM overview
    3.     Collaboration features available in Bitrix24 CRM
    4.     How to schedule and hold online/offline sales meetings in Bitrix24
    5.     Email management and email marketing features available in Bitrix24
    6.    Sales workflow management and custom business processes
    7.     Sales team training tools
    8.     Sales team management tools (including HR)
    9.     Document management inside and outside CRM
    10.  Using Bitrix24 as a partner portal for partner relationship management
  • New Smart Invite feature

    Dmitry Davydov 23 April 2014
    We have recently added new features available to you when inviting new users to Bitrix24. Prior to this update, you could only enter the email address of a new user you wanted to invite. That person would most likely not be familiar with Bitrix24, so it would take some time for him or her to figure out which groups to join and how even to do that.

    Now when you invite a new user, you can specify which department and/or workgroups the invitee should belong to.
    The very same invitation form lets you specify whether the new user should be treated as a company employee or as an extranet user with limited access.
    Finally, if you switch to the Add tab, you can also fill out profile information for the invitee.
    Please let us know what you think about our new Smart Invite form.
  • Bitrix24 is now available in Spanish

    Dmitry Davydov 22 April 2014
    We are happy to inform you that Bitrix24 is now available in Spanish. To change your interface language, log in and scroll down to the very bottom.

    Please note that each user can change his or her personal language settings only, so your employees can use Spanish, English, Russian, Ukrainian and German interfaces for the same Bitrix24 account simultaneously.

    Information about Bitrix24 and its features is now available in Spanish at

    Make sure you share the good news in Twitter, Facebook and other social media networks.
  • Social HR Explained - Document Collaboration

    Dmitry Davydov 22 April 2014
    #5 - Social Document Collaboration

    Document collaboration tools are among the most widely used in the modern social HR software arsenal. Gone are the days when the only choice you had was ugly (and expensive) SharePoint.  Most modern document collaboration solutions work in a cloud, are as easy to use as Dropbox and are free or very inexpensive. The following document collaboration features are available in Bitrix24

    Multiuser online document editing
    Online editor in Bitrix24

    Online multiuser document editing is one of the popular ways to collaborate in real time. Not only all changes are instantly visible to all participants of the process, you don’t have to have pricey MS Office installed on your PC in order to work with documents online.

    Group file sharing and synchronization
    Bitrix24 lets you share files with people inside and outside your company in Dropbox-like manner, including password-protected and time-restricted file sharing. Bitrix24.Drive allows managing and synchronization of workgroup and company files between the local PC and Bitrix24 cloud account, meaning as soon as you add a new file or edit an existing one, it becomes available both in cloud and on PC of every group member who has Bitrix24.Drive enabled and is authorized to access the document. iOS and Android mobile devices are supported as well.

    Document approval workflows
    Visual document workflow designer
    Getting documents approved or revised or rejected is part of most collaboration routines. Bitrix24 allows creating custom document approval workflows including but not limited to simple approval, majority vote, expert opinion, two or multi stage approval, mandatory reading and mandatory mutual approval.

    Free document collaboration is available in Bitrix24 for groups of up to 12 people. The free account includes 5 GB worth of online storage.

    Social HR Explained - Social Intranet
    Social HR Explained - Employee Self Service
    Social HR Explained - United Communications
    Social HR Explained - Mobile HRMS
    Social HR Explained - Social Task Management
    Social HR Explained - Social Document Collaboration
  • Social HR Explained – Social Task Management

    Dmitry Davydov 17 April 2014
    #4 - Social Task Management

    Social Task Management (STM) and Social Project Management (SPM or Project Management 2.0) are among the most popular social HR tools. There are several advantages they have over traditional task and project management approach.

    Social Interface
    Social intranet in Bitrix24
    Whenever a new task is created, notification appears in company social network/intranet for the parties involved. Tasks can then be 'liked', commented on, badges can me awarded and files can be attached to each task directly from the activity stream. It's not a secret that project management software is among the most hated in many companies. Wrapping it in a social interface and providing social features makes tasks and projects more inviting and usable, especially to younger Gen X employees.

  • Social HR Explained - Mobile HRMS

    Dmitry Davydov 15 April 2014
    #4Mobile HRMS

    While mobile HRMS is currently not the most popular social HR tool, as smartphones and tablets become ubiquitous, it’s only natural for HR professionals to expect that their human resources management system is mobile enabled. Mobile HRMS solutions still vary from vendor to vendor in terms of features available, but a typical mobile human resources management system comes with:

    Employee directory
    Mobile employee directory lists all current employees in alphabetical order and lets you quickly find necessary person.

  • New features in Bitrix24.Drive

    Ann Slyshkina 8 April 2014
    We updated the functionality of documents in Bitrix24 and released an update for the Bitrix24 Desktop App for Windows (v

    The updates include:

    • A new folder, Stored, in My Drive
    • Automatic file sync options for group folders to My Drive
    • Editing using local computer
    • Context menu with files and folders in Bitrix24.Drive’s interface
    • File icons and folders in Bitrix24.Drive
    • New context menu for Bitrix24 Desktop App
    New folder in My Drive:  Stored

    My Drive now has a folder named Stored that contains all files that you save in Bitrix24.Drive.


  • Social HR Explained - Unified Communications

    Dmitry Davydov 8 April 2014
    #3Unified Communications

    A unified communication platform is another important social HR tool. Wikipedia defines unified communications as integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards and interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). The following free unified communication tools are available in Bitrix24.

    Enterprise social network
    Enterprise social network in Bitrix24
    Social intranet and private social network allow your employees to communicate inside the company using a familiar social network interface. These interactions are more informal and self-organizing than traditional top-down communication channels.

  • Bitrix24 Installation Manual

    Dmitry Davydov 2 April 2014

    As you probably know, Bitrix24 is available both in cloud and on premise (self-hosted) editions. In fact, you can migrate from the cloud to your own server any time you want – here’s how.

    There are three major advantages the self hosted versions of Bitrix24 have over cloud ones. First, you get extra tools, like helpdesk and eLearning. Second, because the data is stored on your own server, you have 100% control over it. Third, you get Bitrix24 source code, so you can modify, customize and integrate Bitrix24 with other tools pretty much as you please, provided you have qualified PHP programmers working for you.

    Bitrix24 installation manual covers the following topics:

    - system and server requirements
    - how to configure Bitrix Web Environment
    - how to register Bitrix24
    - how to install updates
    - configuring IIS for work with the system
    - how to back up and restore data in Bitrix24
    - Bitrix Virtual Appliance
    - how to configure server
    - common problems with servers and databases, and how to fix them
    - how to set up document search
  • #2 - Employee Self-Service Portal

    Another standard social HR tool is an employee self-service portal or, to be exact, an intranet that comes with self service features. As the name implies, an ESS portal allows your workers greater autonomy and lightens your HR department workload by allowing employees to get necessary services themselves.

    A typical self-service portal has the following components:

    Customizable profiles
    Customizable employee profiles in Bitrix24
    Letting your employees create customizable intranet profiles not only frees up your HR department and system administrators, but allows for greater self-expression. In addition to that, your employees decide what information they want to be available to others in the company. So the contemporary social HR features like personal photo gallery, blog, calendar, instant messenger and other tools are at the command of your users.

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