We are happy to announce a new integration developed by a certified Bitrix Gold partner BUSINESS SOFTWARES & SOLUTIONS, located in Kolkata, India. Please contact them directly regarding installation or additional details.
This integration will be useful for companies looking for reliable and secure software to provide a remote technical support to their customers.
Customers are able to join a support session via email invitation, website, branded access points, live chats and ConnectBox. Your technicians get remote access to their computers; but customers remain highly protected: they have full control over access rights and can terminate a support session at any time.
ISL Online integration provides great flexibility to the work of your support agents who can get access to the customer’s system information, transfer files, share screens, transfer support sessions to other agents, discuss ideas via audio/video chats and do much more! You will also appreciate high security standards of this software (AES 256-Bit end-to-end encryption, RSA with Diffie-Hellman key exchange and two-factor authentication).
Please contact BUSINESS SOFTWARES & SOLUTIONS directly if you are interested in this integration or have any additional questions.