1 min read
October 9, 2017
Last updated: December 15, 2020
Bitrix24 allows call interception for any telephony queue group user. By default the intercept dial code is *11, but it can be changed in Telephony Settings. Entering the code allows you to intercept an unanswered call that is currently routed to another telephony user. Please note that users can’t intercept calls outside their queue group.
For more information, please read our Helpdesk article