Bitrix24 tips and updates

Predictive Dialer Is Now Available for Bitrix24

Predictive Dialer Is Now Available for Bitrix24
Dmitry Davydov
October 30, 2018
Last updated: April 7, 2021

If you were looking to get a predictive dialer for your Bitrix24, then we might have great news for you. Our telephony partner Telephony24.com has released a special app that gives you predictive dialing capabilities inside your Bitrix24 account. Read on to find out more.

What Is a Predictive Dialer?

A predictive dialer is an application, service, or tool that allows its users to automatically dial the phone numbers of their clients using a pre-compiled base.

Using a predictive dialer app gives you plenty of amazing possibilities, including:

  • Start/stop dialing

  • Tracking the dialing progress

  • Distributing the workload more evenly across your operators and maintaining it consistently

This is actually huge: by installing a predictive dialer for your Bitrix24, you can easily set several important parameters, including the frequency of the system addressing the dialing database to get the list of numbers, and the number of phone numbers (yeah, the tautology was unavoidable here) that has to be dialed simultaneously.

What Is Predictive Dialer Great For?

A predictive dialer app is designed for better, quicker, and more efficient marketing. To get the app working correctly for you, make sure to complete the following steps:

  • create the calling base using a CSV file (a maximum of 100,000 numbers for one dialing round);

  • set your individual preferences (dialing interval and line quantity);

  • launch the dialing round

If the client you are calling picks up the phone, the system will immediately put him in line waiting for an operator to take the call. If all of your operators are busy at the moment, the system is automatically put on hold to resume work in a specified period of time. Once the system reaches the last phone number in the CSV file, the script stops working.

P.S. If you like the Predictive dialer app, be sure to try the Call Center Wizard app from the same partner, it is really worth checking out.

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