If you were looking to get a predictive dialer for your Bitrix24, then we might have great news for you. Our telephony partner Telephony24.com has released a special app that gives you predictive dialing capabilities inside your Bitrix24 account. Read on to find out more.
A predictive dialer is an application, service, or tool that allows its users to automatically dial the phone numbers of their clients using a pre-compiled base.
Using a predictive dialer app gives you plenty of amazing possibilities, including:
Tracking the dialing progress
Distributing the workload more evenly across your operators and maintaining it consistently
This is actually huge: by installing a predictive dialer for your Bitrix24, you can easily set several important parameters, including the frequency of the system addressing the dialing database to get the list of numbers, and the number of phone numbers (yeah, the tautology was unavoidable here) that has to be dialed simultaneously.
A predictive dialer app is designed for better, quicker, and more efficient marketing. To get the app working correctly for you, make sure to complete the following steps:
create the calling base using a CSV file (a maximum of 100,000 numbers for one dialing round);
set your individual preferences (dialing interval and line quantity);
launch the dialing round
If the client you are calling picks up the phone, the system will immediately put him in line waiting for an operator to take the call. If all of your operators are busy at the moment, the system is automatically put on hold to resume work in a specified period of time. Once the system reaches the last phone number in the CSV file, the script stops working.
P.S. If you like the Predictive dialer app, be sure to try the Call Center Wizard app from the same partner, it is really worth checking out.