Bitrix24 Website Widget: Chat, Web Form And Callback

Yana Prokopets
Oct 19, 2016
Last updated: Dec 3, 2018

Bitrix24 widget unifies all possible digital communication channels with your clients in your Bitrix24 account- chat, web form and callback option. You can choose any option of the above for your clients to contact you. Here are the advantages the widget gives:

  • Live chat, callbacks, CRM forms - anything you need to stay connected with your customers.
  • The widget will improve overall site conversion and increase sales.
  • Add widget code to your site.
  • The site will show the widget button.
  • Visitors will click the button and select a preferred means of communication: live chat, phone call or web form.

Bitrix24 widget is available for all Bitrix24 plans and is compatible with any website. Online chat & callback options are free of charge, callbacks are charged as outgoing calls when the call is performed.

Widget Settings

Open CRM > More > Website widget.


Standard widget is already there at your disposal. Users with administrative access can edit standard widgets or create their own at any time.

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You can copy & paste widget code to your website.

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Widget settings allow you to activate either chosen or all options (chat, callback, web form) at the same time. Widget icon & background colors and website position can be easily configured at the same page:

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Choose website position:
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Widget Display Settings – here you can also select website pages on which each option (chat, web form & callbacks) will be displayed.

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Free. Unlimited. Online
Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.