For salespeople, in many cases, there is a love-hate relationship with their CRM software. Many of them would say that they mostly hate it. Now, this hate has slowly decreased, because new generations of sales representatives have grown up using CRM on a daily basis.
Nowadays, CRM platforms have become more reliable, easy to use, and they provide a lot of value to the marketing and sales teams. Some representatives have even started to love their CRM, so, if you are looking for ways to help your salespeople appreciate the CRM solution they use, here are a couple of things you can do to make it happen.
Bitrix24 widget unifies all possible digital communication channels with your clients in your Bitrix24 account- chat, web form and callback option. You can choose any option of the above for your clients to contact you. Here are the advantages the widget gives:
Live chat, callbacks, CRM forms - anything you need to stay connected with your customers.
The widget will improve overall site conversion and increase sales.
Add widget code to your site.
The site will show the widget button.
Visitors will click the button and select a preferred means of communication: live chat, phone call or web form.
Bitrix24 widget is available for all Bitrix24 plans and is compatible with any website. Online chat & callback options are free of charge, callbacks are charged as outgoing calls when the call is performed.
You can now configure Access Permissions for Bitrix24 Telephony. This option is available for Bitrix24 Standard or Professional plan subscribers. Access Permissions are available for Bitrix24 users with administrative privileges.
Access permissions are based on roles. You can create various roles – e.g. administrator, manager, etc. Each role can be connected with individual users, particular department & it’s employees, portal administrators, etc. Bitrix24 administrators can configure individual access permissions for each role.
If there’s one thing we’ve learned from Michael Scott, it’s that being “a little stitious” has never harmed anyone. The TV’s most controversial boss might not be the perfect role model for running a productive workplace, but when it comes to the much needed holiday R&R, he’s certainly the one to watch. Being a perfect occasion for mixing superstition with fun, a Halloween party is what all of us busy bees have been eagerly awaiting a whole year long.
Whether you’re a seasoned entrepreneur in need of inspiration or just starting out and looking for a roadmap—there are 5 books which every entrepreneur should read. From examining success from a social-psychology perspective, to learning from the mistakes of a multi-corporation billionaire, to fostering personal growth, the following 5 books are must-reads for any entrepreneur and dreamer. They will entertain, cause you to think, offer new perspectives, and above all else inspire the passionate spirit within.
The 2016 Presidential Election in the US is certainly an interesting one, because it will either leave the US with the first female president, or with a non-politician as a president.
These candidates are putting an emphasis on some new marketing techniques in order to succeed in this very brutal campaign. It is hard to be objective when it comes to politics, because political discussions usually produce strong emotions. But, the things we saw in this 2016 election cycle have transcended politics.
As you probably noticed, our developers have been super busy adding new features to Bitrix24 over the course of this summer, transforming it into a full featured omni-channel CRM and contact center.
Please join our free hour-long webinar on October 12 at 11 AM EST to find out how you can
- Integrate Bitrix24 with your website to provide live chat option
- Handle incoming requests from multiple social networks and instant messengers inside your Bitrix24 account
- Build real time support channels with custom queuing and smart routing
We’ll also talk about new tasks, Bitrix24.Drive and mobile apps. To sign up for the webinar, please follow this link.
The world around us is a hectic and chaotic place, and your work environment is no different. If you’ve got a job, then you’re familiar with stress (they don’t call it work for nothing!). But just because the workplace is full of stressors doesn’t mean you have to be stressed out. Here are five great life-hacks to help you deal with stress at work.
The project manager is designated as the person responsible for the execution of the project. There are 5 main phases each project goes through: initiation, planning, execution, monitoring and closing. Yet, despite best efforts, a crisis can happen at any time. Even if you feel you have every base covered, the unexpected can happen. They can come from internal company issues, natural disasters or something else. Every project manager must be prepared to accept the worst.
We are releasing a beta version of French localization for cloud Bitrix24 service. To change your Bitrix24 account interface to French, simply scroll down to the very bottom and change the flag as seen in the picture below. Again, this is a beta localization, so if you see any parts or interfaces that are translated incorrectly in your opinion, send your corrections to firstname.lastname@example.org with 'French localization' in the subject. Make sure you attach appropriate screenshot(s). We'd like to thank our great partners who helped us with this project. And as a reminder, the self hosted editions of Bitrix24 come with own localization module, so you can translate it in any language you want.
Dominik Groebler, Immoveo Ltd.: “From the very beginning we were amazed by the combination of many useful features Bitrix24 has to offer. We use Bitrix24 in the fields of project management, CRM, and internal company communication.”
Open channels now support Microsoft Bot Framework. In plain English that means that you can easily integrate Bitrix24 with Skype, Twilio (SMS), Kik, Slack, GroupMe, Email Office 365 and other platforms and bots that Microsoft supports.
Making Microsoft bots and Bitrix24 channels best friends forever is an easy and quick process, if you have experience with the Redmond’s platform.
First, you have to access Bitrix24 open channel settings and select Microsoft Bot Framework. If you already have a bot in MsBF, all you have to do is fill out three fields inside Bitrix24 and add a URL from the Bitrix24 open channel form to Messaging Webhooks in your Microsoft account.
This is a partner post from MAKE Interactive. Available in self-hosted currently (cloud forth-coming).
The Stream-lined Wiki module presents users with an elegant, sortable, and categorized list of articles. In the example from the images, the module is incorporated as a library for Standard Operating Procedures. There are filters by category and author, and the title and keywords make entries easily searchable from the global search window.
Website live chat has been added to Bitrix24 Open Channels. You can now install a widget (if you have a website) or use Bitrix24 hosted live chat web page to communicate with your clients in real time. And as most of 35+ Bitrix24 tools, it’s free.
If you’ve worked with Bitrix24 Telephony or Open Channels before, you’ll find that website live chat works in a very similar manner. First, you need to set up an agent queue – a list of Bitrix24 users who’ll be answering online inquiries and the manner in which these enquiries will be distributed.