Contact center

Call tracking: SIP PBX numbers

Call tracking: SIP PBX numbers
Yuliya Skorobogatova
May 28, 2019
Last updated: May 27, 2019

Bitrix24 Call Tracking allows using SIP PBX numbers (SIP connector required).  SIP connector is a special module that helps make outgoing calls and forward calls using your PBX.

How it works

SIP uses special headers containing the information about the destination number. These headers are saved to the log file. You can view call logs in the Call details section.

Bitrix24 automatically adds the detected number to the Sales Intelligence > Call tracking section.

More information in our Helpdesk article.

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