Contact center

Chat List in Bitrix24 Contact Center

Chat List in Bitrix24 Contact Center
Yuliya Skorobogatova
May 27, 2019
Last updated: May 27, 2019

Open Channels have been moved to Contact Center. You can view the list of all chats and chat statistics, use filters and export statistics to Excel in one place.

You can set more than 30 additional filters such as Agent response time, Conversation duration, Source and Supervisor comment. It gives you unprecedented control over your customer service, you will see the bottlenecks of your customer communications and make steps to excel it.

To know more about this great feature, please read our Helpdesk article.


Free. Unlimited. Online.
Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.
You may also like
Business development
Drive For Technology Over Biology Is A Big Mistake - Interview With Don Brown
Working Time Management In Your Bitrix24 Mobile App (Year 2016)
Time for a Mid-Year Check on Your Goals: How Are You Doing?
Meet Your New Bitrix24 (Year 2013)