Open Channels have been moved to Contact Center. You can view the list of all chats and chat statistics, use filters and export statistics to Excel in one place.
You can set more than 30 additional filters such as Agent response time, Conversation duration, Source and Supervisor comment. It gives you unprecedented control over your customer service, you will see the bottlenecks of your customer communications and make steps to excel it.
To know more about this great feature, please read our Helpdesk article.