Futurist-in-residence is certainly an unusual job description (they did not seem to have that major when I went to university). So which past predictions are you most proud of and what are the some that totally bombed?
My best and worst predictions are related. As soon as the commercial Internet came along in the early Nineties I said that it would be be the most effective advertising medium ever invented. That was right, although we’re still building it. What I got wrong was that I thought it would provide enough revenue to let newspapers and magazines deliver online content for free. I didn’t see that the ad revenue, while huge, would be distributed among literally million of sites—not to mention places like search engines and video games.
Please note that Bitrix HelpDesk and Bitrix24 Cloud HelpDesk will be offering limited support during the national holidays on November 03-04, 2014. Our HelpDesk will be offering technical support on a 'full business hours' basis on Wednesday, November 05, 2014.
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Bruce Tulgan us the author of It's Okay to Manage Your Boss (2010), Not Everyone Gets a Trophy (2009), It's Okay to be the Boss (2007), and Managing Generation X (1995). He founded the management training firm RainmakerThinking, Inc. in 1993.
You write about an epidemic of undermanagement. How can owners and managers automate businesses and set up business processes so that the job gets done and gets done right, without having to micromanage and control everything?
Business leaders often say to me privately that they hope to solve the management problem with technology: “Computers don’t argue, complain, or make demands!” It is a huge mistake to think that by implementing a new process/system/protocol/workflow you can obviate the need for leaders and managers to be highly engaged with their direct-reports.
Good systems are definitely a huge advantage for everyone involved in the business. It is always a good thing to implement technologies that streamline operations. It is always a good thing to set up standard operating procedures (and even standardized points of deviation when appropriate). It is always a good thing to set up systems that monitor, measure, and document KPIs as much as possible.
To run an efficient business, it's best to take the guesswork out of day-to-day operations. The easiest way to do that?
Systems can help you cut down costs, streamline tasks, and effectively train team members.
Does your business have these essential systems in place?
Inventory Tracking System
If your business deals with physical products, then tracking the physical components needed to make the products, as well as the final products, is not optional. If you don't know what you have in stock, you cannot manufacture and fill orders effectively. You'll end up losing money on shipping costs, interest and financing fees, and lost sales when you can't fill orders in a timely way.
As the saying goes ‘what gets measured gets improved’. So why are so few companies (outside sales, perhaps) measuring performance?
Companies do measure many things. I often say that for some data hungry companies “If it moves, they measure it!” But what they are typically measuring daily operational processes and their outputs. That is fine to do, but your question is about “performance measures” often referred to as key performance indicators (KPIs). There is less measurement of KPIs especially when one defines the purpose of KPIs as “to monitor the progress of accomplishing the causally related strategic objectives of the executive team’s strategy. These are ideally displayed in a strategy map with its companion feedback mechanism, a balanced scorecard. Obstacles that slow the adoption of reporting these measures are the absence of creating a strategy map and its scorecard and managers’ fear of being held accountable and measured. You can read more about this from this chapter from one of my books at:
If you are using self-hosted editions of Bitrix24, you will be able to get access to new features after Nov 30. Please note updates are free to first year users only. If you purchased Bitrix24 more than 12 months ago, you have to pay 22% of the total licensing costs to be eligible to receive software updates.
Is a two step authorization option available for free Bitrix24 accounts?
As you know, we take data safety and security issues very seriously. You can read about our daily backups, proactive network screens, SSL encrypted data transfer, data isolation and use of SAS 70 Type II datacenters here. These precautions, however, do not protect you from instances when your login and password are stolen, either by spyware or a rogue employee. This is why we’ve decided to addtwo step verification option to your account. If you’ve used internet banking or worked as and IT administrator, you are probably familiar with this – first, you log in with your regular login and password, then you receive your second password via mobile phone, enter it – only then you are able to access your account. This is how it works in Bitrix24 and what you need to do, if you’d like to activate this option.
Two factor authorization activation by portal administrators
Two factor authorization for all users of your Bitrix24 portal can be turned on by an administrator in (Settings -> Intranet Settings).
Overseeing a team can be tough work at any time, because it involves moving multiple people toward a common goal. Personality clashes, work styles, varying ideas, and everyday stress can make forward movement difficult.
What do you do when your people can't mesh and make progress toward the goal?
A Healthy Team Has Conflict
Conflicts happen when you have a difference of opinion, but they're not a bad sign. It's simply a sign that a lot of opinions and ideas are being discussed, which is exactly what you want in a team.