• We have just added two more localizations for Bitrix24 cloud service – Chinese (both Simplified and Traditional) and Brazilian Portuguese.



  • 10 Steps to Handle an Angry Customer

    Dmitry Davydov 23 March 2015
    Unhappy customers are part of running a business, though definitely an unpleasant part that most of us want to avoid.

    Avoiding the angry customer won’t solve the problem, however.

    Here is a step-by-step guide to dealing with an unhappy, even irate customer without losing your cool… or losing the customer.
    Step 1: Stop arguing.

    Don’t engage in the conflict.

    When people get angry, they want to fight. If they can’t fight physically, they’ll often settle for a vehement verbal sparring match.

  • Bill Benjamin is a training and performance expert at the Institute for Health and Human Potential (IHHP), which just launched the New York Times best-selling book Performing Under Pressure.  Bill is a highly sought-after presenter on the topics of emotional intelligence and performing under pressure.  He works with leading corporations (including Johnson & Johnson and Goldman Sachs), Olympic athletes, Navy SEALS and others, helping people maximize their success in pressure situations.  


    1.  Why is emotional intelligence an important concept for business?

    There are many research studies that show that IQ and technical skills are threshold competencies – you need a certain amount of them to do any job, but they don’t differentiate performance once you are over the threshold. A Harvard Business School study showed that Emotional Intelligence counts for twice as much as IQ and technical skills combined in determining who will be successful in business – and in the personal lives!

    Tags: EmotionalIntelligence, expert
  • Erica Dhawan is a globally recognized leadership expert, keynote speaker and strategiest teaching companies and business leaders creative actions to drive elite performance, improve innovation across generations and cultures, capitalize on the expertise of Gen Y talent and prepare the global workforce for the future.


    1) People are familiar with the concept of emotional intelligence. What is connectional intelligence? Why did you get interested in the subject?

    The world is changing. Everyone is connected today through social media, mobile devices and networks. But how do we leverage those resources? My new book, Get Big Things Done, co-authored by Saj-nicole Joni, revolutionizes the way we harness that connectedness to help us achieve greater impact than ever before. This is through what we call connectional intelligence - the ability to combine knowledge, ambition and human capital, forging connections on a global scale that create unprecedented value and meaning.

    As a child of first generation immigrants, my goal was to check the boxes of success. I got a shiny degree from an Ivy League and marched into a glamorous job on wall street. Like every other millennial I worked incredibly hard. In the 2008 recession, I witnessed firsthand the disillusionment, confusion and burnout of my generation. I saw how our dreams and passions were being squashed everyday when we went into work. After the financial collapse, I switched gears entirely to try to find more meaning in my work and better understand how my generation could leverage our passion and purpose and the resources available to us. What I found was that whether at an NGO or at a private equity firm, many of the struggles were similar. People were trying to figure out how to work intentionally and cut through the noise of all our social, mobile and digital technology. This led to our research in connectional intelligence to answer the question, in today’s connected world, why do some people get big things done and others do not?

    Tags: ConnectionalIntelligence, expert
  • Today, "digital workplace" is in the air. Nobody wants to lose valuable time searching for documents or information, we all try to get things done using the modern technologies. But why should you start using Bitrix24 Drive immediately? Well, there’s a bunch of reasons, here are some tips to help you get settled:

    1. How to restrict access to My Drive files to particular employee?

    Each file or folder in your Bitrix24 Drive has “Sharing” option. Users added with the help of this option may have various access levels, while not listed users have no access to the file (folder) by default.  To be sure a particular user has no access to the file, please check if the file sharing page contains access for groups or departments and if this user belongs to any group or department  listed.  (if he\she does,  either delete the user from the group (department) or delete this group’s access to the file).

    Tags: Bitrix24Drive
  • How to Do More Accurate and Powerful Planning

    Dmitry Davydov 15 March 2015
    Planning is not the same as action, but good planning can make your actions more effective.
    Here are five ways to do more accurate and powerful planning.

    1. Remember that a Plan Is a Starting Point

    No matter how great the plan, it can only give you an idea of exactly how you will reach your goal. Things will change. You will flex. You can’t plan all the details in advance.

    Well, you can, but the details will change along the way.

    What a plan can provide is a crystal-clear starting point. That is what a plan is good for, and if you keep that in mind, you won’t waste time trying to make your plan give you more than that.

    Tags: tips
  • Judd Wheeler is a mobile strategy consultant,  speaker and author of "160 Characters or Less: How to Increase Customer Loyalty, Drive Sales and WIN with Text Message Marketing".


    1. What mobile marketing mistakes to you see companies make most often?

    Yana, this is a loaded question. There are many mistakes being made in mobile marketing. The key is learning from failure and moving forward. This cannot be done if you’re not looking at the metrics or not measuring anything. One of the greatest strengths of mobile marketing is the ability to track almost every action on a mobile device.

    Thinking a mobile app is a mobile marketing strategy has always been one of my favorite mistakes. Too many companies still have the mindset that because my competition is doing it, I need to. Be honest with yourself and always ask, “Why do I want/need a mobile app?” If you want one, reconsider. If you need one, why? The development of a mobile app and ongoing maintenance can be costly. Make sure you have a solid business case and can support the reasoning.
    It has become imperative to have a mobile-friendly web site. It doesn’t matter if you are business-to-consumer or business-to-business. Everyone is on the move, everyone is mobile and few give a second chance.

    Tags: expert, marketing, MobileMarketing, tips
  • A lot of you asked if it’s possible to add notes to Bitrix24. Our partner has created a free app that does just that – it creates sticky notes inside your Bitrix24 account.


    Tags: Bitrix24app
  • Aliza Sherman - web pioneer,  motivational speaker,  co-author of Social Media Engagement for Dummies and CEO of Spark The Creative Agency.


    1. What mobile marketing mistakes to you see companies make most often?

    The first mistake companies make most often when embarking on mobile marketing efforts is to not ensure their own website - or the destination site where they're driving consumers - is mobile friendly.

    In this day and age of marketing, making your website more mobile should be a given.

    Another mistake is to treat the mobile platform in the same way you treat the web platform, forgetting about certain limitations given smaller mobile device screens and even shorter attention spans. People tend to access their mobile devices on the go so mobile marketing needs to be carried out in more compact and condensed ways.

    Tags: expert, marketing, MobileMarketing, tips
  • How to Pull Your Team Together After a Crisis

    Dmitry Davydov 10 March 2015
    It might be a merger, a buy-out, company-wide restructuring, a round of layoffs, or an industry-wide economic plummet that’s left your team reeling. Or perhaps it’s something on a smaller scale: an unexpected firing or resignation, the loss of a key client, or a project that exploded in everyone’s faces.

    Whatever the crisis, you’ve survived it, but now you’ve got a team of war-weary, discouraged team members looking to you.

    Here’s how you can help your team pull together again.
    Don’t Ignore the Crisis

    One of the worst things you could do as team leader is simply act as if nothing has happened.

    Tags: tips
  • John Jantsch is a marketing consultant, speaker and author of  Duct Tape Marketing, Duct Tape Selling,  The Commitment Engine and The Referral Engine and the founder of the Duct Tape Marketing Consultant Network.


    1. What is the biggest online marketing mistake that companies make in your opinion?

     The biggest online marketing mistake a company can do is to not be present. Putting up a website and leaving it is not the way to generate traffic and leads for your organization. The key to online marketing is to be present and in the moment with your customers and future customers. As a retail company, you might be changing your offers on a daily basis, or as a marketing company you might have a blog that you keep up to date. Letting your customers know what is going on with your organization is key to gaining and maintaining customers.

    Tags: expert, marketing, tips
  • Your business is running well, profits are growing, and you feel the urge. You want to push to the next level. How do you know it’s the right time? Check out these five signs it’s time to expand.

    Your Finances Are Organized

    Your financial records are filed. Your accounting system is set up completely and you know how to use it and you do use it. You know where your money is and you keep track of where it’s going. You make sure your bills get paid on time. You pay invoices before they come due. You negotiate with vendors for the best rates.

    You’re either a whiz at accounting yourself, or you’ve hired a company accountant, or you have a great accountant on retainer. You know the numbers, and you watch (and can easily track) your bottom line.

    Tags: productivity, tips
  • Meet Your New Bitrix24 Drive

    Yana Prokopets 27 February 2015
    We have recently released new Bitrix24 Drive and added quite a few new features to it. Here's what you can do with your Bitrix24 Drive now:

    Share your documents
    All your work files can be stored and managed inside Bitrix24. Upload your reports, presentations, photos, contracts, documents and other files to “My Drive” and share them with other Bitrix24 users – simply choose access level permission for each employee or department (read, edit, full access):


    Tags: bitrix24, bitrix24.drive
  • Seasonal Slumps: How to Handle the Slow Times

    Dmitry Davydov 24 February 2015
    Slow times are part of any small business. Fortunately, you can act to help your business survive, and even thrive, through them. Here’s how.

    Know That They’re Coming

    You can’t predict all the slow times, of course. But if your business has trackable trends, such as a summer sales boom and a typical winter lag, stay aware of it.

    Look at the bigger picture, too. Tracking trends in your industry can help you see when cyclical dips and upticks tend to happen.

    Tags: tips
  • Corbin Ball, CSP, CMP, DES, MS is an international speaker, consultant and writer helping clients worldwide use technology to save time and improve productivity. With 20 years of experience running international technology meetings, he now is a highly acclaimed speaker with the largest meetings tech site on the web.


    1. What event management mistakes do you see people make over and over again?

    This has nothing to do with technology, but it is a problem I see regularly: Receptions should be about networking (communicating with each other). Often times, loud music and other sounds make it impossible to carry on a conversation. At the minimum, quiet spaces should be available for those that wish to talk. I like to dance, but a higher priority for me at events is communication.

    Tags: eventmanagement, expert, productivity, tips
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