By being presented in social media and networks, your company can benefit from general recognition and attention as well as from the use of these channels for announcements, publications, promotions, and interaction with current and potential customers.
If the above is of interest to your company, and if you use Bitrix24’s CRM or are considering it, and if you are ready to cut the path to integration of your business and social networks, this article is for you.
We present to you a scenario wh ere leads from social media and networks are automatically added to your Bitrix24 CRM. This way, your sales managers can work with potential clients who have shown interest in your company or products via social networks from inside the Bitrix24 CRM.
This article will discuss Twitter integration. Events such as direct messages, retweets, replies and adding your tweet to favorites causes a new lead to be created in the Bitrix24 CRM. Subsequent events from the Twitter user are added to the lead as activities.
Similar integrations with other services can be set up.
Brief description of integration:
- The settings of corporate accounts in social networks allow subscriptions to various events and allow an email address to be entered wh ere notifications will be sent.
- The email address in Point 1 is entered in the Bitrix24 CRM’s settings.
- The Bitrix24 CRM processes these emails and creates new leads or appends event to existing leads as activities.
How to configure collection of leads from Twitter Read more...