• Thanksgiving special

    Dmitry Davydov 15 November 2017

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    It’s Thanksgiving week again and this means ‘tis the season for the best holiday Bitrix24 deals. As you are probably aware, on-premise Bitrix24 editions are a lot more powerful than their cloud counterparts and offer a number of advantages like full customization, built-in helpdesk and source code access. And best of all, you don’t even need to own a server, because our partners will deploy and host it for you.

    If you purchase any on-premise Bitrix24 edition between November 20 and November 26, we’ll throw in an extra year of free updates and priority support, which is equivalent of saving 25%. Sweet, isn’t it?

    Happy Turkey Day,

    Your Bitrix24 Team.

    P.S. If for any reason you’ve missed the last week’s invitation, make sure you register to attend our Bitrix24 Fall 2017 Release webinar on November 21 at 10 AM Eastern Standard Time. We’ll be talking about new features are heading your way and presenting a brand new service that we’ve just added to Bitrix24 tool suite.

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    Every year something exciting happens. We imagine ourselves millionaires and want to spend hours browsing retail shelves in a search for that perfect gift for a loved one. Tis the season. For business owners this period is marked by incessant anxiety and frustration. There are way too many things to deal with! Worse even, customers are jumping ships and flee to your competitors because you happened to have missed some valuable insights about customer preferences.

    But fear not. Thankfully, there is a plethora of information and research online that reveals the needs and wants of customers.

    Based on the forecast for this year, the holiday retail season will be a blast. US consumers are planning to spend between 3.5 - 4.5% more than they did in 2016. Sounds like good news, doesn’t it?

    But let’s look at all the data to get a comprehensive picture:

     
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  • Fall 2017 Bitrix24 New Release Webinar

    Dmitry Davydov 7 November 2017
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    Please join us on November 21 at 10 AM EST to learn more about our new massive release. New CRM, new tasks and project management, new communication tools and even a brand new Bitrix24 service that we can't yet talk about. Register today and make sure you watch the live webinar, because we'll be giving away special gifts to attendees.
    Tags: webinars
  • Recurring deals in Bitrix24 CRM

    Yana Prokopets 7 November 2017
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    We have added recurring deals to our CRM. Right now this feature is in beta and thus available to all users. Once the testing is over, this feature will be limited to Bitrix24 Standard and Professional plans, so keep this in mind.

    Who needs recurring deals in CRM? Any business that uses subscription or retainer model instead of one off sales. Once you select the interval that appropriate for your business, new deal will be automatically created when it’s time to talk to your clients about renewal.
  • How To Migrate From Pipedrive To Bitrix24 CRM

    Dmitry Davydov 5 November 2017
    We've added a free app that allows you to easily migrate from Pipedrive to Bitrix24 CRM

    The following Pipedrive CRM entities can be transferred to Bitrix24 CRM:

    1. Users
    2. Organizations
    3. Persons
    4. Currencies
    5. Deals
    6. Activities
    7. Notes
    8. Pipelines
    9. Products
    10. Stages

    Tags: CRM, marketplace, apps
  • 5 CRM Trends To Look For in 2018

    Yuliya Skorobogatova 3 November 2017
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    CRM is evolving and changing all the time. It’s one of the fastest growing industries, that brings innovation and simplifies lives of thousands people and businesses.

    CRMs are no longer viewed as an option, it’s a must. In 2018 this tendency will continue, with more companies shifting to cloud-based CRM solutions.

    Trends in CRM are largely influenced by the trends in the software industry. These were defined by Kevin Kelly in the book “The Inevitable: Understanding the 12 Technological Forces That Will Shape Our Future”. The author provides a big picture view on the future of technology and how it will affect our lives. Interacting, cognifying, flowing, screening, accessing, sharing, filtering, remixing, tracking, and questioning are the 12 trends that already started revolutionizing the way we live and work. CRM trends, even though on a smaller scale, follow the same defined pattern.

    If you’re using CRM in your business and want to know about latest developments in the industry, here is the list of key CRM trends to look out for in 2018:


    Read more...
  • Grab 40 to 79% OFF Your Migration to Bitrix24

    Dmitry Davydov 31 October 2017
    Ready to migrate to Bitrxi24 from another CRM, such as Salesforce, Zoho or Pipedrive? Take advantage of this special offer from our CRM data migration partner Data2CRM.
  • Halloween Savings – Get Up To 25% Off Bitrix24

    Yana Prokopets 20 October 2017

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    The scariest holiday of the year is nearly here and spooky monsters are already crawling out of their dusty graves. Don’t waste your time and buy Bitrix24 while you can…

    No tricks. Just treats. Here is how much you can save:

    Bitrix24 Cloud (compare plans)

    • 12-month subscription — 15% off
    • 24-month subscription — 25% off
    Bitrix24 On-Premise (compare editions)
    • Business 50 — 5% off
    • Business 100 — 10% off
    • Business 250 — 15% off
    • Business 500 — 20% off
    • Enterprise 1000 — 20% off
    • Enterprise 5000 — 20% off
    • Enterprise Unlimited — 20% off

    You can place your order through a Bitrix Partner, or inside Bitrix24.Store.

    Terms and conditions


    These special offers are valid from October 30, 2017 to November 5, 2017 in all domain zones except CN, PL, RU, UA, KZ, BY. Please note that this offer does not extend to accounts already on paid plans, telephony credits, face recognition credits or SIP-connector subscriptions. Halloween Sale discounts cannot be combined with other discounts or special offers (except for partner discounts), neither can they be extended beyond the original subscription period purchased with this discount. All future subscription renewals will be billed at regular price. If you have any questions, please contact your local Bitrix24 Partner or shoot us an email at sales@bitrix24.com

    Boo,

    Your Bitrix24 team

  • Call intercept in Bitrix24

    Yana Prokopets 20 October 2017
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    Bitrix24 allows call interception for any telephony queue group user. Be default the intercept dial code is *11, but it can be changed in Telephony Settings. Entering the code allows you to intercept an unanswered call that is currently routed to another telephony user. Please note that users can’t intercept calls outside their queue group.
  • Many of you have asked for integration between Bitrix24 CRM web forms and Facebook lead ads. This feature is now available to our users. Here's a short video that outlines the entire process


    Tags: CRM, facebook
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    Every marketer or a business owner wants to see their sales skyrocket. And there are numerous ways to promote the business and turn this vision into reality.

    Social media is one of the recent advertising methods. But in order to fully benefit from the opportunities that social media has to offer, it’s important to think strategically and optimize ad performance.

    This article is intended to explore Facebook advertising basics and psychological tricks to help you create a successful Facebook campaign.


    Read more...
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    Canned responses to frequently asked questions are quick and convenient communication tool for both the customer and the online consultant (technical adviser, etc.). In Bitrix24 Open Channels, user responsible for the chat, can insert it from a canned responses menu, rather than typing the same answer repeatedly.

    Managers can create own FAQ list of replies for Open Channels. Canned Replies are based on Lists. This is an independent lists section designed for Open Channels, where you will be able to add, edit, assign access permissions for canned responses. Please note that you can group responses, e.g. categorize them as technical questions, sales, delivery, partners, etc.

    Users, working in the Open Channels will be able to add own replies to the Canned Responses list as well in one click.

    Read more...


  • Bitrix24 account administrators can now apply changes made to their menu to all users in the account. This is done by using ‘Set shared menu for everyone’ option. Do note that each individual user and account admin(s) will still be able to continue customizing their own menu after the shared menu is applied.
  • The Most Essential Rules of Customer Service Communication

    Yuliya Skorobogatova 29 September 2017
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    Customer success depends on so many factors. Not only your product should meet customers’ expectations, but all brand touchpoints are supposed to be smooth and pleasant. Unfortunately, we cannot overrule the human factor and all companies have to deal with accidental bugs, complaints and grumpy customers. Here is where customer service communication comes in. Be it verbal or written, it is like the glue that spell all the differences between churn and loyalty, between dissatisfaction and success.

    We prepared a list of rules Bitrix24 success team uses to communicate with customers. Some of them you’ve probably heard of, but we also share our “secret” gems. Applied to any human interaction, these rules will make you an effective communicator and level up customer service communication in any company.


    Read more...
  • New CRM Reporting Option

    Dmitry Davydov 28 September 2017
    If you are missing CRM reporting options, try new application CRM Advanced Report from our #1 partner in the Southeast Asia - YouNetSI.

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    Tags: marketplace, apps
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