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|Ilya Kuklin: “The construction industry (due to the technological complexity and the long period of construction) lags behind other industries (e.g., retail, logistics). Today, finishing construction of a house a few months later than planned is a common practice in the industry. But following the general trend to speed up all processes (for example, Uber serves a taxi in 3–5 minutes), customers require strict compliance with deadlines and greater transparency. This made us think of optimizing our business processes."|
|Ilya Kuklin: “ It turned out that there are not so many SaaS services that are suitable for us in the market. Basically, we were offered ‘heavy’ on premise solutions without applications for tablets and phones. The price of implementation is from 3 million rubles ($50,000). Considering the risks that the system might not work for us, we were not ready to pay this amount of money immediately.
In the end, we opted for Bitrix24. It gave us plenty of room for customization and the ability to work in the cloud and on mobile devices. Bitrix24 can be truly called a kind of ‘Swiss knife’ among business management systems. It’s a tool that has tremendous fine-tuning capabilities, especially if you use them correctly.”
|Ilya Kuklin: “Here is a simple example. We are waiting for windows to be delivered from the supplier we have been working with for many years. The manager says that the truck with the windows has already left and is on the way. After two hours, he calls back and says that the truck with the windows has broken down, and we have to wait for another one. Time goes by, and the truck is not there . . .
In the end, we found out that the truck didn’t go anywhere. The supplier didn’t have time to process our order and was trying to buy time.”
|Ilya Kuklin: “For example, in Bitrix24, the architect marks the task ‘Prepare the architectural concept’ as ‘Completed.’ After that, Bitrix24 automatically creates the task ‘Check the architectural concept’ and assigns it to the engineer and the account manager. When both the engineer and the manager complete this task, the following task is created: ‘Obtain Approval from the client.’
According to the given algorithm, all 1,800 tasks are created one after another. Every employee at every moment knows by which date they should complete one or another task ! The employee does not need to think every time What is the next task? What should I do right now? They just look at Bitrix24 and perform tasks that have already been generated for them.”