If you select this option when “To everybody” call distribution is active, unanswered calls will be automatically ended and added to missed calls list.
If this option is chosen, the call is forwarded to another group after the time specified in the “Number of rings before forwarding a call to the next user in queue” section. If all the employees in the main queue group are offline, the call is forwarded to another group immediately. This option is available to commercial plans subscribers only.