CRM is evolving and changing all the time. It’s one of the fastest growing industries, that brings innovation and simplifies lives of thousands people and businesses.
CRMs are no longer viewed as an option, it’s a must. In 2018 this tendency will continue, with more companies shifting to cloud-based CRM solutions.
Trends in CRM are largely influenced by the trends in the software industry. These were defined by Kevin Kelly in the book “The Inevitable: Understanding the 12 Technological Forces That Will Shape Our Future”. The author provides a big picture view on the future of technology and how it will affect our lives. Interacting, cognifying, flowing, screening, accessing, sharing, filtering, remixing, tracking, and questioning are the 12 trends that already started revolutionizing the way we live and work. CRM trends, even though on a smaller scale, follow the same defined pattern.
If you’re using CRM in your business and want to know about latest developments in the industry, here is the list of key CRM trends to look out for in 2018:
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Terms and conditions
These special offers are valid from October 30, 2017 to November 5, 2017 in all domain zones except CN, PL, RU, UA, KZ, BY. Please note that this offer does not extend to accounts already on paid plans, telephony credits, face recognition credits or SIP-connector subscriptions. Halloween Sale discounts cannot be combined with other discounts or special offers (except for partner discounts), neither can they be extended beyond the original subscription period purchased with this discount. All future subscription renewals will be billed at regular price. If you have any questions, please contact your local Bitrix24 Partner or shoot us an email at firstname.lastname@example.org
Your Bitrix24 team
Every marketer or a business owner wants to see their sales skyrocket. And there are numerous ways to promote the business and turn this vision into reality.
Social media is one of the recent advertising methods. But in order to fully benefit from the opportunities that social media has to offer, it’s important to think strategically and optimize ad performance.
This article is intended to explore Facebook advertising basics and psychological tricks to help you create a successful Facebook campaign.
Customer success depends on so many factors. Not only your product should meet customers’ expectations, but all brand touchpoints are supposed to be smooth and pleasant. Unfortunately, we cannot overrule the human factor and all companies have to deal with accidental bugs, complaints and grumpy customers. Here is where customer service communication comes in. Be it verbal or written, it is like the glue that spell all the differences between churn and loyalty, between dissatisfaction and success.
We prepared a list of rules Bitrix24 success team uses to communicate with customers. Some of them you’ve probably heard of, but we also share our “secret” gems. Applied to any human interaction, these rules will make you an effective communicator and level up customer service communication in any company.
Scott and Margaret flaunt two very different personalities. While he’s always the first to come to the office and the last to leave, she’s usually fashionably late. The rest of the team adores her, though, because Margaret is kind, respectful and easy to work with. Despite being a bona fide genius, Scott is unfortunately less so. Try as he might, he cannot seem to score the employee of the month recognition.
It is, after all, where Margaret’s unbeatable.
The fact that they are both highly intelligent people notwithstanding, her tact and empathy somehow trump his remarkable outside-the-box thinking. Even with his positive outlook, Scott has never been able to demonstrate the kind of performance his company is looking for. When Margaret was finally promoted into a customer service manager, Scott took a leave of absence to deal with his anger management issues.
In the eternal struggle between soft and hard skills, Margaret’s emotional intelligence won another battle against Scott’s IQ.
Here’s how raw genius hardly stands a chance when well-managed emotion is in the room, and why companies should learn to harness the power of emotionally intelligent people.
Yes, we’ve done it. By popular request, the ‘official’ app for QuickBooks integration is out and available to all users, paid or free. This is the first iteration of the app and it syncs information for contacts, companies or accounts between your Bitrix24 and QuickBooks accounts. This is very convenient if you are issuing invoices from QuickBooks, rather than Bitrix24 for example. You will also get notification inside your Bitrix24 account when QuickBooks-issued invoices are paid by the client.
We do have plans to add more two way sync features for commercial Bitrix24 users, so feel free to send your feedback, ideas and suggestions to email@example.com.
What are the most important prerequisites of a very successful company? The list is too long to recite here. Although the performance assessment of managers and control over customer communications are certainly among them, these processes are difficult to track.
Great news! An updated Bitrix24 Start CRM Page provides a complete Communication, Sales and Workload overview in a convenient single page display.