Canned Responses Are Now Available To All Bitrix24 Users
Yana Prokopets 13 October 2017
Canned responses to frequently asked questions are quick and convenient communication tool for both the customer and the online consultant (technical adviser, etc.). In Bitrix24 Open Channels, user responsible for the chat, can insert it from a canned responses menu, rather than typing the same answer repeatedly.
Managers can create own FAQ list of replies for Open Channels. Canned Replies are based on Lists. This is an independent lists section designed for Open Channels, where you will be able to add, edit, assign access permissions for canned responses. Please note that you can group responses, e.g. categorize them as technical questions, sales, delivery, partners, etc.
Users, working in the Open Channels will be able to add own replies to the Canned Responses list as well in one click.
If you have several Open Channels connected, you will be able to create canned responses list for each open channel independently. Alternatively, if you prefer to use same list of canned responses for all connected Open Channels, simply select it inside each channel configuration page.