Earlier this year we've asked different organizations how they communicate and collaborate inside as well as what tools they use to work with their clients and business partners. We analyzed the data and created this infographics to illustrate our findings.
1. Usage for personal communications is on decline
Less than 40% emails in an average inbox are from other human beings according to Yandex (Europe’s biggest email provider). And that’s AFTER filtering spam out. The rest are ‘automatic messages’ – registration confirmation, notifications of different sorts, newsletter and e-commerce related messages, including coupons. When is the last time you wrote an email to your close friend or relative? Probably a while ago. Chances are you use Facebook, Skype, Facetime, iMessage or Snapchat to communicate with those who are closest to you.
What is a single most effective thing one can do to reduce time spent on emails?
Most people don’t really think about email – they just do email. So being mindful of how you use it, and in particular the negative effects of it on your concentration and attention is huge. One simple way to do this is to start your day with planning and a daily ritual BEFORE you look at your inbox. This is really hard these days, as most people have access to their emails as they roll out of bed, but having the discipline to spend time away from email, particularly earlier in the day, makes a big difference.
Atteli, Gold Partner of Bitrix Inc introduced the new module connecting two separate systems – Bitrix24’s and SALESmanago, TOP 12 world’s largest Marketing Automation tool according to Datanyze report. Integration of Marketing Automation and CRM results in ROI increase by 14% on average. Thanks to the new integration, the sales department gains access to a valuable and unique information concerning to the interests of clients, monitored by SALESmanago and available in Bitrix24.
The CRM (Customer Relationship Management) in Bitrix24 is a well-known and commonly used tool that helps to improve business and relationship with clients and business partners. SALESmanago is a Marketing Automation platform successfully implemented in 1000 companies across Europe, that brings information about customer’s behavior on the websites and automates ecommerce activities. SALESmanago offers a complete suite of products for marketers including website visitor identification and tracking, dynamic e-mails with personalized product offers, dynamic website content and personalization in ad networks and direct sales channels.
The functionality of Bitrix24’s built-in telephony has been expanded to include a virtual PBX – this allows you to receive and route incoming calls to employees. For only $6.00-$11.00/mo, you can rent an incoming phone number in the USA, the UK, or Russia with full capacity to accept calls via your Bitrix24 intranet.
Presently, using email for internal communications is not very effective. A number of social networking tools, such as Bitrix24, support internal interactions superbly, adding things like file sharing, tasking, calendars, and even CRM to the equation. So inside the company, email is fading out.
Nevertheless, email is still the main tool for communications between companies.
However, companies are starting to find it difficult to manage their own mail servers – with the number of mailboxes always increasing, the never-ending battle with spam, and the need to make sure that the anti-virus is updated. Because of this companies are starting to base their mail servers in the cloud.
In the previous version of Bitrix24, we made our first move in the direction of integration with mail services – adding the Mail point in the menu which shows the number of new messages in your mailbox and provides a convenient link to your inbox.
Now Bitrix and Yandex N.V. (YNDX) have teamed up to offer you a free mail server for your Bitrix24 and the capability to create your own mailboxes on your own domain.
Unlimited number of mailboxes @bitrix24 (com, de, ru, ua)
The Bitrix CRM now has price quotes – a document convenient for formalizing the conditions of purchase for the client, and mandatory when dealing with any organization that uses purchase orders as the preferred payment method.
Quotes are a separate CRM entity and are another important step toward accommodating a truly comprehensive sales cycle. Creating and sending out sales quotes to clients is usually the last step before receiving payment and invoicing.
Bitrix welcomes you to an important new phase of connection and collaboration with the new update of Bitrix24. The centerpiece of this update is the Bitrix24 Network - this new service makes communications with clients, business partners, colleagues and suppliers easier than ever before. Bitrix24.Network brings together all of your business contacts and unites companies.
Why will the Bitrix24.Network change your company's life? When creating it, we were primarily thinking about the simple communication pattern between companies and external users, because what is important today is not only to unite the employees within the company, but also help companies to communicate with each other and with the "outside world"
Every company faces the question of organizing events, procurement of goods, and other everyday issues that occur "outside" the company – with your road warriors, contractors, suppliers, business partners and customers.
The usual process is to take down phone numbers on our mobile, and clarify details and verify participation by phone, email, or whatever else works, finalizing with an mass email. Now all that can be done in Bitrix24 Network.
Invite your colleagues to your Bitrix24.Network and get in touch any way you choose: via business chat - either one-on-one or in a group chats; make a video call; or even se t up video conferencing for up to 4 people.
No additional settings are required; you can work in Bitrix24.Network directly from your browser.
We will hold a webinar on May 30 at 11:00 (11 AM) Eastern time. The webinar will cover the launch of Bitrix24.Network as well as the latest Bitrix24 feature updates. Collaboration expert Dion Hinchcliffe will be joining us to share his insights about social communications inside companies and between them.
Bitrix24.Network is an exciting new feature that will allow users from different Bitrix24 accounts to collaborate with each other directly from their portals. To register for this webinar, please follow this link.
We have updated our Solutions page to include sales. This section explains how you can use Bitrix24 as your sales team management and sales force automation platform. It has ten pages that explain the following:
We have recently added new features available to you when inviting new users to Bitrix24. Prior to this update, you could only enter the email address of a new user you wanted to invite. That person would most likely not be familiar with Bitrix24, so it would take some time for him or her to figure out which groups to join and how even to do that.
Now when you invite a new user, you can specify which department and/or workgroups the invitee should belong to.
The very same invitation form lets you specify whether the new user should be treated as a company employee or as an extranet user with limited access.
Finally, if you switch to the Add tab, you can also fill out profile information for the invitee.
Please let us know what you think about our new Smart Invite form.
We are happy to inform you that Bitrix24 is now available in Spanish. To change your interface language, log in and scroll down to the very bottom.
Please note that each user can change his or her personal language settings only, so your employees can use Spanish, English, Russian, Ukrainian and German interfaces for the same Bitrix24 account simultaneously.
Document collaboration tools are among the most widely used in the modern social HR software arsenal. Gone are the days when the only choice you had was ugly (and expensive) SharePoint. Most modern document collaboration solutions work in a cloud, are as easy to use as Dropbox and are free or very inexpensive. The following document collaboration features are available in Bitrix24
Multiuser online document editing
Online editor in Bitrix24
Online multiuser document editing is one of the popular ways to collaborate in real time. Not only all changes are instantly visible to all participants of the process, you don’t have to have pricey MS Office installed on your PC in order to work with documents online.
Group file sharing and synchronization
Bitrix24 lets you share files with people inside and outside your company in Dropbox-like manner, including password-protected and time-restricted file sharing. Bitrix24.Drive allows managing and synchronization of workgroup and company files between the local PC and Bitrix24 cloud account, meaning as soon as you add a new file or edit an existing one, it becomes available both in cloud and on PC of every group member who has Bitrix24.Drive enabled and is authorized to access the document. iOS and Android mobile devices are supported as well.
Document approval workflows
Visual document workflow designer
Getting documents approved or revised or rejected is part of most collaboration routines. Bitrix24 allows creating custom document approval workflows including but not limited to simple approval, majority vote, expert opinion, two or multi stage approval, mandatory reading and mandatory mutual approval.
Free document collaboration is available in Bitrix24 for groups of up to 12 people. The free account includes 5 GB worth of online storage.