Josiane Feigon is a pioneer, maverick, and visionary in the inside sales community. She is the founder of TeleSmart Communications and the author of Smart Sales Manager and Smart Selling on the Phone and Online. We caught up with her to discuss what's been going on with the inside sales industry and asked her to share a few tips about building a successful inside sales team.
What are some of the typical mistakes that companies do when they decide to create inside sales department or team for the first time?
They don't take a stand on inside sales. They only bring in a few people (under three) and give them tons of responsibility and basically set them up to fail. When leadership teams understand the power and potential of inside sales, they invest more in the headcount, the tools and their management.
According to MarketingSherpa, 79% of all leads never convert to sales. That means two things. First, you can probably get more sales if you work with leads more closely. Second, and more importantly, you have to have a strategy concerning what to do with leads that will never buy from you. You still want them to know about your product or service so that they can recommend it to others. Lead nurturing is the answer to both.
My favorite definition of lead nurturing is communicating consistently and maintaining meaningful touches with viable prospects regardless of their timing to buy. Offering visitors to sign up for your email newsletter IS NOT lead nurturing. Here are some simple lead nurturing strategies that work.
1. Events and webinars Regularly inviting experts to webinars and live events that you record is one of the best lead nurturing strategies. If you sell HR software, it makes sense to invite HR experts who can talk about employee onboarding, motivation, engagement, retention, absence management, and other related topics. People won’t read emails and blog posts that are too long, but they will listen to a 30 minute recording of a webinar or presentation. Best of all, these recordings are two in one – not only they are great material for your current leads, they are actually able to generate new leads via content marketing.
2. Beta tests, focus groups and studies.
Inviting your leads to become beta testers or part of a focus group or a study is another simple, yet effective lead nurturing strategy. Not only does this let you receive valuable feedback and improve your product or service, it actually gives you valid reasons to ‘touch’ your leads in the future when you release study results, launch new product/version and so on. Again, original research and industry-specific case studies can be easily used as a part of your content marketing campaign for new lead generation.
Productivity in the workplace is vital, not just for the company’s bottom line but for the workforce’s well-being as well. Productive people are happy people, and happy people make up a healthy organization. That said, here are five things to do to boost workplace productivity:
1. Create a manageable to-do list
To-do lists growing into paralysis-inducing behemoths aren’t unheard of. People feeling stressed, overwhelmed and useless as a result aren’t new news, either. According to Robert C. Pozen, a Brookings Institution senior fellow and Harvard Business School senior lecturer, our lists should be “derived from larger goals and include tasks that move us toward those big-picture endeavors” instead of a catch-all for every task thrown our way. In short, create manageable lists by knowing which tasks to prioritize. Author and online marketing expert Michael Hyatt sets himself up the night before and creates a to-do list with top three must-dos, the operative word being “must.”
2. Stand during meetings
If you’re concerned about the long-term ill effects of sitting for too long in one place (now pegged as the new smoking), standing and treadmill desks are workplace implements gaining in popularity. Non-sedentary workplace setups are not just hip. Aside from their health benefits, studies – click here and here – have shown they improve workplace productivity, too. There’s another added benefit to standing – standing during meetings, that is. Anecdotal evidence shows standing meetings can cut meeting times by 25%, in that standing eliminated distractions such as notifications from the intranet system or the urge to type up an email whenever meetings go the boring course. A new research also found that standing meetings improve creativity and teamwork, as “the teams who stood had greater physiological arousal and were less territorial about ideas than those in the seated arrangement.”
Earlier this year we've asked different organizations how they communicate and collaborate inside as well as what tools they use to work with their clients and business partners. We analyzed the data and created this infographics to illustrate our findings.
1. Usage for personal communications is on decline
Less than 40% emails in an average inbox are from other human beings according to Yandex (Europe’s biggest email provider). And that’s AFTER filtering spam out. The rest are ‘automatic messages’ – registration confirmation, notifications of different sorts, newsletter and e-commerce related messages, including coupons. When is the last time you wrote an email to your close friend or relative? Probably a while ago. Chances are you use Facebook, Skype, Facetime, iMessage or Snapchat to communicate with those who are closest to you.
What is a single most effective thing one can do to reduce time spent on emails?
Most people don’t really think about email – they just do email. So being mindful of how you use it, and in particular the negative effects of it on your concentration and attention is huge. One simple way to do this is to start your day with planning and a daily ritual BEFORE you look at your inbox. This is really hard these days, as most people have access to their emails as they roll out of bed, but having the discipline to spend time away from email, particularly earlier in the day, makes a big difference.
Atteli, Gold Partner of Bitrix Inc introduced the new module connecting two separate systems – Bitrix24’s and SALESmanago, TOP 12 world’s largest Marketing Automation tool according to Datanyze report. Integration of Marketing Automation and CRM results in ROI increase by 14% on average. Thanks to the new integration, the sales department gains access to a valuable and unique information concerning to the interests of clients, monitored by SALESmanago and available in Bitrix24.
The CRM (Customer Relationship Management) in Bitrix24 is a well-known and commonly used tool that helps to improve business and relationship with clients and business partners. SALESmanago is a Marketing Automation platform successfully implemented in 1000 companies across Europe, that brings information about customer’s behavior on the websites and automates ecommerce activities. SALESmanago offers a complete suite of products for marketers including website visitor identification and tracking, dynamic e-mails with personalized product offers, dynamic website content and personalization in ad networks and direct sales channels.
The functionality of Bitrix24’s built-in telephony has been expanded to include a virtual PBX – this allows you to receive and route incoming calls to employees. For only $6.00-$11.00/mo, you can rent an incoming phone number in the USA, the UK, or Russia with full capacity to accept calls via your Bitrix24 intranet.
Presently, using email for internal communications is not very effective. A number of social networking tools, such as Bitrix24, support internal interactions superbly, adding things like file sharing, tasking, calendars, and even CRM to the equation. So inside the company, email is fading out.
Nevertheless, email is still the main tool for communications between companies.
However, companies are starting to find it difficult to manage their own mail servers – with the number of mailboxes always increasing, the never-ending battle with spam, and the need to make sure that the anti-virus is updated. Because of this companies are starting to base their mail servers in the cloud.
In the previous version of Bitrix24, we made our first move in the direction of integration with mail services – adding the Mail point in the menu which shows the number of new messages in your mailbox and provides a convenient link to your inbox.
Now Bitrix and Yandex N.V. (YNDX) have teamed up to offer you a free mail server for your Bitrix24 and the capability to create your own mailboxes on your own domain.
Unlimited number of mailboxes @bitrix24 (com, de, ru, ua)
The Bitrix CRM now has price quotes – a document convenient for formalizing the conditions of purchase for the client, and mandatory when dealing with any organization that uses purchase orders as the preferred payment method.
Quotes are a separate CRM entity and are another important step toward accommodating a truly comprehensive sales cycle. Creating and sending out sales quotes to clients is usually the last step before receiving payment and invoicing.
Bitrix welcomes you to an important new phase of connection and collaboration with the new update of Bitrix24. The centerpiece of this update is the Bitrix24 Network - this new service makes communications with clients, business partners, colleagues and suppliers easier than ever before. Bitrix24.Network brings together all of your business contacts and unites companies.
Why will the Bitrix24.Network change your company's life? When creating it, we were primarily thinking about the simple communication pattern between companies and external users, because what is important today is not only to unite the employees within the company, but also help companies to communicate with each other and with the "outside world"
Every company faces the question of organizing events, procurement of goods, and other everyday issues that occur "outside" the company – with your road warriors, contractors, suppliers, business partners and customers.
The usual process is to take down phone numbers on our mobile, and clarify details and verify participation by phone, email, or whatever else works, finalizing with an mass email. Now all that can be done in Bitrix24 Network.
Invite your colleagues to your Bitrix24.Network and get in touch any way you choose: via business chat - either one-on-one or in a group chats; make a video call; or even se t up video conferencing for up to 4 people.
No additional settings are required; you can work in Bitrix24.Network directly from your browser.
We will hold a webinar on May 30 at 11:00 (11 AM) Eastern time. The webinar will cover the launch of Bitrix24.Network as well as the latest Bitrix24 feature updates. Collaboration expert Dion Hinchcliffe will be joining us to share his insights about social communications inside companies and between them.
Bitrix24.Network is an exciting new feature that will allow users from different Bitrix24 accounts to collaborate with each other directly from their portals. To register for this webinar, please follow this link.