Free Freshdesk Alternative

Bitrix24 as a CRM solution compared to Freshdesk CRM

Freshdesk CRM claims to provide sales teams with the most advanced tools businesses need to grow regardless of their size. Although the platform boasts an impressive range of capabilities, it fails to deliver these features at an affordable rate.

To understand what Bitrix24 is capable of, users often opt for its free package, whereas Freshdesk CRM only offers a 3-week free trial. Aside from paid plans, Freshdesk CRM also includes many pricey add-ons. That said, we cannot refer to Freshdesk CRM as the most budget-friendly alternative, especially if we have to deal with those groups of entrepreneurs that have a limited number of resources to operate their business.

Bitrix24 is heavily equipped with a wide array of features tailored to meet the needs of various types of enterprises regardless of their size. It also creates a comfortable digital workspace aimed at fostering efficient performance, regardless of where employees are.

Freshdesk CRM overview

Freshdesk CRM is a product developed by Freshworks (formerly Freshdesk) with headquarters in India in 2016. Despite being a relatively young enterprise, it still manages to offer SMBs all that one expects from a platform of this kind. Powered by artificial intelligence, Freshdesk CRM boasts a diversity of capabilities that take sales performance to new heights.

Freshdesk CRM falls into three separate products:

  • Sales Cloud (manages prospective customers, contacts, etc.),
  • Marketing Cloud (provides insights into advertising campaigns),
  • Customer-for-Life Cloud (combines key features of both the Clouds).
  • * Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

    Freshdesk CRM

    Bitrix24

    Automatic replies
    Call diversion
    Document storage 2GB 5GB
    Client profile
    Email Templates
    Contact database
    Progress tracking
    Invoicing
    Lead management
    Sales pipeline
    Product catalog
    SMS management system
    Social media integration
    Voicemail and greetings
    Notifications and reminders
    Voice logging

    Freshdesk CRM Pros

    • Integration with AI enables employees to stay connected with leads.
    • Sales teams who consider focusing either on sales or on marketing can opt for an individual CRM cloud.

    Freshdesk CRM Cons

    • Expensive add-ons that significantly increase the total cost of their package.
    • Limited CRM instruments in the basic plan.
    • Lack of useful integrations with other applications.

    Bitrix24 Advantages

    • 35+ business tools offered entirely for free.
    • Users can create product catalogs inside their CRM.
    • Better document management.
    • Price point and value.

    All registered trade marks, company names and brand names used on this website are the property of their respective owners. Data on features are taken directly from related web sites and marketing materials as of September, 2014. Information and features are subject to change. To report corrections, please contact us via email at info (at) bitrix24.com.

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