We present simple and effective solution for integration of Bitrix24 and Asterisk into a business. It is a little more than integration of telephony and CRM: you will have a powerful tool to manage sales department, telephone traffic analysis, speed and quality for call processing. Tools, that were used only by large call centres are now available for everybody!
It contains two parts:
The solution is available in Cloud as well as Self-hosted Bitrix24 worldwide.
14-day trial period is available. During this period you can use the solution without user limitations.
The solution is based on Bitrix24 REST API for telephony. Thus, unlike SIP connector it saves on the average more than 5 sec of call establishment time.
All the telephony remains on Asterisk side and you will continue using your SIP telephone sets or softphones without any changes. If you are using Asterisk with SIP connector you have to connect your SIP telephone sets or softphones with Asterisk directly, you won’t be able to continue using browser to make and receive calls.
The process of the application installation and configuration is rather simple. The details are in the Install tab.
To remove telephony user limit and activate reports please contact us for Telephony24 add-on (tab Support).
Added permissions to trace call redirections
Решение по прямой интеграции FreePBX и Битрикс24
We perform our module support in Open line chat (a chat is opened in your Bitrix24 portal).
If you don’t receive a prompt response, please wait. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.Also you can reach us via email email@example.com.
Insert module URL http://informunity.ru/marketplace/asterisk/informunity_bitrix24.zip and press Download.
Bitrix24 address - address of your Bitrix24 portal. It's also necessary to open access for the server license.informunity.ru
FreePBX address - FreePBX server external address, from which Bitrix24 portal will receive call recordings. Also Click to Call agent will be registered at this address.
For the function Click2Call and CallBack to work correctly you should open access (redirect) minimum for IP 184.108.40.206.2. Module Registration
After applying the authorization window will be opened at your Bitrix24 portal.
After authorization you will get the application code which is to be inserted; click Register.
If for some reason you didn’t get the application code, press Return. Then, check input data and register again. You are required to go through authorization procedure only once.Bitrix24 Handlers
In this tab you can check the status and register handlers if necessary. If handler is not registered the system will not process corresponding calls.
Click to Call - outbound Bitrix24 calls handler
Call Back - widget site callback handler
Call Back Destination - destination for widget site callback. You can select previously created inbound destination or create the new one.Inbound Routes Module Setting
The setting is necessary for calls to be registered and profiles to be created when a call is inbound.
To configure destinations where CRM integration is necessary go to Inbound Destinations and click Add button:
Description - Destination name
Default User - Manager, to whom the event is tied to, if the call was not answered and an incoming call was designated to none of other managers
Show Caller Name - caller name will be displayed on the SIP phone
Create a lead for an unknown number - new lead and activity will be created in Bitrix24
Source - Source from Bitrix24 list
Consider manager in charge - if “Ext” is selected the call will be redirected to manager responsible for lead or contact with the current call number, if “Ext+mobile” is selected, manager will receive the call to mobile phone if he doesn’t take internal call.
Assessment - upon the call client will be offered to assess quality of service by pressing button (0–5) at the phone
Destination - call destination
Set for inbound route for example:
Also you may select configured destination in any of available FreePBX modules (Announcement, IVR, SetCID).Outbound Routes Module Setting
The setting is necessary for calls to be registered and profiles to be opened when a call is outbound.
Open Outbound Routes tab, select the route and press Edit icon:
Upon configuration press Update, then press Submit.Bitrix24 settings
Specify internal numbers of telephony users. For click2call function configure number for outgoing calls as “Application: Asterisk Integration” for users.