We present a simple and effective solution for integration of Bitrix24 and Asterisk. It is more than integration of telephony and CRM: you will have a powerful tool to manage sales department, telephone traffic analysis, speed and quality for call processing. Tools, that have only been available to large call centres are now available for everybody!
It is made up of two parts:
The solution is available in Cloud as well as Self-hosted Bitrix24 worldwide.
The 14-day trial period is available. During this period you can use the solution without user limitations.
The solution is based on Bitrix24 REST API for telephony. Thus, unlike SIP connector, on average it saves more than 5 seconds of call connection time.
All the telephony remains on the Asterisk side and you will still be able to use your SIP telephone sets or softphones without any changes. If you are using Asterisk with SIP connector, you should connect your SIP telephone sets or softphones with Asterisk directly, you won’t be able to continue using the browser to make and receive calls.
The process of the application installation and configuration requires a system engineer. The details are on the Install tab.
To remove telephony user limit and activate reports please contact us for Telephony24 add-on (tab Support).
Added permissions to trace call redirections
We perform our module support in Open line chat (a chat is opened in your Bitrix24 portal).
If you don’t receive a prompt response, please wait. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.Also you can reach us via email email@example.com.
Insert module URL https://license.informunity.ru/asterisk/informunity_bitrix24.tar.gz and press Download.
Bitrix24 address - address of your Bitrix24 portal. It's also necessary to open access for the server license.informunity.ru
FreePBX address - FreePBX server external address, from which Bitrix24 portal will receive call recordings. Also Click to Call agent will be registered at this address.
For the function Click2Call and CallBack to work correctly open access in FreePBX and edge device for IP 184.108.40.206.2. Module Registration
If you didn’t get the application code, press Return. Then, check input data and register again. You are required to go through authorization procedure only once.3. Bitrix24 Handlers
Bitrix24 Handlers tab shows the status and allows you to register handlers if necessary. If handler is not registered the system will not process corresponding calls.
Click to Call - outbound Bitrix24 calls handler
Call Back - widget site callback handler
Call Back Destination - destination for site widget callback. You can select previously created inbound destination or create the new one by choosing Add Inbound Destination.4. Inbound Routes Module Setting
The setting is necessary for calls to be registered and profiles to be created when a call is inbound.
Description - Destination name
Default User - Manager, to whom the event is tied to, if the call was not answered and an incoming call was designated to none of other managers
Show Caller Name - caller name will be displayed in the SIP phone/ softphone
Add to chat - show calls in the chat list. No Answered - only unanswered calls, All - all calls
Show Card - display call profile in Bitrix24
Create lead - create a new lead and deal
Source - Source from Bitrix24 Selection lists
Consider manager in charge - if “Extension” is selected the call will be redirected to manager responsible for lead or contact with the current call number, if “Extension&Mobile” is selected, manager will receive the call to mobile phone if he doesn’t take the internal call.
Now you can choose queues, ring groups, IVR or a specific Extension.
When choosing a queue, a ring group or an IVR, the call follows Failover Destination of the listed modules.
Assessment - upon the call client will be offered to assess quality of service by pressing button (0–5) at the phone
Greeting message - voice greeting before assessment
Thank you message - voice message after assessment
Destination - call destination
Set destination for inbound route, for example:
Also you may set configured destination in any of available FreePBX modules (Announcement, IVR, SetCID).5. Lines
Go to Lines and press Add:
Enter DID which receives the call;
Enter number you would like to see in a call profile;
Press Save, then Apply Settings.
The setting is necessary for calls to be registered and profiles to be opened when a call is outbound.
Status (Enabled|Disabled|Assessment) - Enable/ Disable in a route/ Enable with the following assessment
Create a lead for an unknown number - create a lead or dealShow card - show call profile in Bitrix24
Source - call source is taken from Bitrix24. It does not affect the call routing.
Upon configuration press Update, then press Submit.
7. Recommendations on audio recordings configurations
Call Recording Format: wav
Call Recording: Yes
Call Recording: Yes
Inbound External Calls: Don’t Care
Outbound External Calls: Don’t Care
Inbound Internal Calls: Yes
Outbound Internal Calls: Yes8. Bitrix24 settings
Specify internal numbers of telephony users. For click2call function configure number for outgoing calls as “Application: Asterisk Integration” for users.
9. Examples of variables modules configurations
|FreePBX||“Bitrix24 address”:address||“Bitrix24 address”:port||http/https|
|license.informunity.ru||“Bitrix24 address”:address||“Bitrix24 address”:port||http/https|