Customer service is never an easy ride. With so many moving parts and unexpected events round every corner, managers are constantly on the lookout for ways to make life simpler. That's why we've compiled 12 tips for effective customer service case management.
We’ve put together a definitive guide that helps you structure, manage, and follow up after brainstorming sessions in a way that will make you want to do it every week. So buckle up and find out how to turn your boring meetings into dynamic ideation sessions that foster solutions.
If you have a CRM, you should use it to generate reports to assess the efficiency of your team, make improvements and maximize your profit. Read more about the five most important types of CRM reports that should come in handy for any industry. Plus, a step-by-step guide on composing custom reports.
A knowledge base is a digital library where users can find answers to all the questions they might want to ask about your products, services, brand and company. How to create an excellent knowledge base for your business to boost your customer satisfaction? Which software to use?
As soon as the company takes off, it would be wise to hire a product owner. Two-thirds of companies that switched to Agile admit that this methodology enabled them to boost their efficiency. In this article, we'll talk about who an Agile product owner is and why you should include them in your staff.
CTAs enable companies to boost sales, get to know their audience better and strengthen their bonds with consumers. In this article, we'll analyze the best call to action examples that should inspire you to create your own efficient CTAs.
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