The free plan lets you set up a queue where all incoming phone calls are routed to your employees in a specified order. If you’d like to incoming phone calls to simultaneously ‘ring’ for all employees who are currently not engaged in a conversation, you need to upgrade to a commercial subscription. The first employee to respond will be connected to a client.
After the conversation is over, your clients will be offered to evaluate the quality of the assistance they got from your staff by pressing buttons one through five. You can either use a pre-recorded message for this or upload your own mp3 file. This analytics can later be used to improve your customer service and identify problem spots. This option is only available in premium plans.
If your marketing team uses multiple phone numbers for tracking various channels, they will surely appreciate new automatic call source tracking reports. At a single glance you’ll see which channels are generating most calls and which ones should be dropped. Upgrade to advanced telephony plans if you need this feature.