If the system asks for the one time password, this means you or your account administrator has enabled 2 step authorization for your account. Read more here.
Add email address provided during registration. A code to reset your password will be sent to your email address.
Open Bitrix24 password recovery email & click the link provided inside. If you can't find this email, please check your spam folder & inbox filters.
Important: password recovery url provided in the email is limited in time, make sure you use the newest url.
Create & confirm a new password.
Change login or password from Bitrix24 Network
You can always change your Bitrix24 login or password in Bitrix24 Network Profile. Edit profile, use change email or password option. Important: for email address change – you will need to confirm new email address.