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Trouble Tickets / Help Desk Option

Why the trouble ticket / help desk function - option is not there in the Cloud Version ?

Since we are paying, it should include all the main / major features.

Kindly check on this ASAP.

This is a factor too, that is leaving us behind to go with the Paid scenario..
Hi Owais!

The self-hosted version includes more moduls than the cloud, to be honest. The Helpdesk module in the self-hosted version is managed via Control panel - that is not available in the cloud, in other words the Helpdesk module transfer to the cloud demands a considerable overhaul.



Can i see the HelpDesk module.. is it advanced / detailed Trouble Ticket solution?

Also the SelfHosted version..what kind of server / space would be required...
Helpdesk module overview, please see system requirement here We recommend to use our Virtual Appliance. In case you may be interested - we do have great partners in different regions who will be happy to assist (The cost of licensing Bitrix24 through a partner is the same as purchasing from us directly, but partners also offer value added services that we don't, such as training, consulting, integration and customization of Bitrix24.)


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