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Method to determine if another user is on a phone call?
If a customer calls into our company and asks for a specific person, is there any way to determine if they are already on the phone with another customer?

The only option i see is to message them, which interrupts them if they are on the phone...

If this is not possible today, please tell me if this is a recognized need and if it will (not might) be coming in a future update ....
Hi Richard,

Unfortunately this option is not supported yet, thanks for the suggestion (not scheduled for this year updates yet)

Best,

Yana.
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