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Extranet user problem, Extranet user created a new profile with his email address, but now he isn't connected to our network
I sent an invitation to an Extranet user, he accepted. Then he changed his email address and somehow created a new profile that is not connected to our network. Now he can't login to our network, even though he is listed as a member of our Extranet group. I tried deleting that member and inviting him again, but it won't allow me to do that with the email address since he used it to create the new profile that is not connected to our network. I have no idea what to do now. Can you help?
Thanks, SD
Please contact our HelpDesk with this users previous email adsresss (login) & your portal name, and his new email address & portal (if he has already created any). Thanks.

Kind Regards,

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