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Hi Owais!

If you connect your own number for outgoing calls (the number will be checked in the CRM &call recording will be saved) - the contacts you call will see your correct number and be able to call you back. But: you will need to rent a number to be able to accept incoming calls. This means - if you just connects your own number & don't rent a number from us, your clients will see what number you're calling from & when they will call you back - this call won't be routed through Bitrix24.

Renting a number from our operator will allow you to accept calls directly inside Bitrix24.

More FAQ on Telephony here.

Hope this helps.

Best,

Yana.

Owais Sivany User Posts: 35 Joined: 06/21/2015	#1 07/07/2015 12:00:09 Hello, If we Connect to our Number, or Buy a number from Bitrix. What difference we might get ? Is it most functions like recording, call logs etc, wont be in if we connect our own number?

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#2 07/07/2015 12:30:56 Hi Owais! If you connect your own number for outgoing calls (the number will be checked in the CRM &call recording will be saved) - the contacts you call will see your correct number and be able to call you back. But: you will need to rent a number to be able to accept incoming calls. This means - if you just connects your own number & don't rent a number from us, your clients will see what number you're calling from & when they will call you back - this call won't be routed through Bitrix24. Renting a number from our operator will allow you to accept calls directly inside Bitrix24. More FAQ on Telephony here. Hope this helps. Best, Yana.

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