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03/17/2016 21:34:07
I do not see a 'source' mode in the emailer. |
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Yana Prokopets
 Administrator
Posts:
Joined: 09/20/2013
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03/18/2016 15:37:48
You cannot do that in the standard email templates, you can only used "insert code" option. But you can use our .
Best, Yana. |
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03/18/2016 18:41:11
I do not see any kind of editing solution among those applications. Mailchimp is not a solution for this problem if that is what you are thinking. That is subscriber based and not an ad hoc solution, and it gets expensive very quickly. Here's the problem - someone at Bitrix24 understands that granular editing of messages is important. How do I know this? Because there is a BBCode editor on the forum. With the BBCode editor, you can use code to format your message. There are competent code editors in open source solutions like Joomla, Wordpress, and similar. With them, you have all of the standard editing controls, plus you can access the code itself. This is a really, really common feature in email related applications. Even my 10+ year old copy of Group Mail has it. In the current editor on Bitrix24, it appears that if you want to have links, insertions or formatting, you must hand edit each one - and if you share the same information again and again, you have to do it again and again. Using that methodology, it increases the amount of time spent on replying to emails to customers to increase by an unknown amount of time. This is a basic infrastructural feature and directly affects the productivity of the customers who use your product. If your concern is that it makes it possible for zombie accounts to be se t up under the free version model and then be used for bad purposes, then put the "Advanced Editor" into the lowest plan price. For example, when I reach out to certain types of customers, I have a customized section of my message, but also include a section of informational links. The section of informational links is always the same. Lets take a look at replying to 20 of them for the first time: - If I can copy-paste, it takes me about 3 minutes each. That is an hour of my time devoted to these kinds of replies. - If I have to format and re-add links, that will take about five minutes per message (now 8 minutes per message) 20 x easy formatting = 1 hour of my time 20 x individual formatting = 2.667 hours of my time Therefore, the lack of this feature has increased my costs by +160%. In some industries, an increase of that amount of time could easily mean it is not feasible to have direct customer interaction at all. Productivity = saving money. Bitrix24 has very reasonably priced paid-for plans that are accessible to the SMB market. However this market is also among the most cost sensitive, especially if you are looking at the lucrative North American market. Your product marketing team should take into account because ultimately, it means customers who do this calculation will eventually conclude that they should migrate to another solution. |
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