I am new with using Bitrix. I am trying to figure out if this is something my company can use and so far so good. I am impressed. I signed up for the free version and I am looking to upgrade to the professional version but there are two things that my company really needs and cannot work without. So before I upgrade, I would like to know if you have the following.
1. I appreciate that I can integrate my company domain to bitrix24 and have individual emails for each employee. My company also has department emails such as firstname.lastname@example.org. It is really important for us to receive department emails and have them queued to agents that are available in the specific department. I like the open channels option but that is only for digital communications. Is there a way to achieve this in bitrix24. Is there an app that we can get that queues department emails to the agents. Please advise on a possible solution for this issue as I have not seen it in bitrix24.
2. My company needs a customer resolution desk/IT help desk. I know you have that in the self hosted version but is there a way to achieve this in the cloud version. Again, is there an app that might be able to have a help desk solution to the bitrix24 cloud version.