Im trying to set up Bitrix for our company and i just met a problem. Maybe i do not know the solution that is in the CRM.
So what i need:
1. Send email to any person fr om Deal tab. (eg. Contact, Company, or random inserted). I know it works fully.
2. When i recieve an email, it must be pinned to our "Deal" wh ere it was sent from. I CANT find the solution here.
I saw that other CRM providers use this as BCC mail as sent from unique email address eg. firstname.lastname@example.org. And email will exactly locate to Deal.
So question will be. What could you offer to make email back to my Deal?