I'm trying to send bulk mails to leads. I created a mail template with placeholders for lead-last-name. When I selected several leads and click on the button "send mail", then bitrix doesn't insert the lead-last-name to the mails. It's online working when I send one mail to a lead.
You're are right, this option is available for 1 chosen CRM item (lead\contact, etc) only, such templates with placeholders do not work for bulk mails. I've passed the suggestion to the dev team to add such possibility. Thank you.