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Support » Forum » CRM » Not receiving emails via Send&Save
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Not receiving emails via Send&Save

I have set up Send&Save in CRM > Email Integration with email address sales

Next, I received an enquiry from customer to our email address in our external email client..

When I reply to customer, I added sales in CC hoping to capture the customer as a contact in bitrix24 which I hope to convert to a lead.

However, nothing has been captured in bitrix24.

Anybody can advise which step am I doing it wrong?

I have checked and it received our email fine.

Appreciate any advice, thanks.
Hi Hock!

Please contact our Helpdesk with Send&Save settings page screenshot (also advise if you manage to receive incoming emails well) - they will assist. Thank you.

Kind Regards,

Hi Yana,

Okay, I have created a ticket to helpdesk.

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are already using Bitrix24