Bitrix24 Community

Support » Forum » Mobile and desktop apps » Mac app closes as soon as it starts
Pages: 1
RSS
Mac app closes as soon as it starts
This behavior just started happening within the last month.  I tried completely removing the app and reinstalling (including caches/preferences/settings, etc) but the issue remains.  Looking at the system log, I see the following after a start attempt:
Quote
2015-11-03 11:38:10.539 AM Bitrix24[28775]: com.bitrixsoft.bitrix24desktop [3.5.53.33] launched from /Applications/Bitrix24.app ; compiled at (Jul 27 2015) 04:26:29 (1)
2015-11-03 11:38:11.399 AM Bitrix24[28775]: windowDidBecomeMain
2015-11-03 11:38:11.479 AM Bitrix24[28775]: Settings: {
   AKDeviceUnlockState = 0;
   AppleActionOnDoubleClick = Maximize;
   AppleAntiAliasingThreshold = 4;
   AppleAquaColorVariant = 1;
   AppleGCIdleTimeInterval = "1.0";
   AppleKeyboardUIMode = 2;
   AppleLanguages =     (
       en
   );
   AppleLocale = "en_CA";
   AppleMeasurementUnits = Centimeters;
   AppleMiniaturizeOnDoubleClick = 0;
   AppleScrollAnimationEnabled = 1;
   CGDisableCursorLocationMagnification = 0;
   Country = CA;
   NSAutomaticDashSubstitutionEnabled = 1;
   NSAutomaticQuoteSubstitutionEnabled = 1;
   NSAutomaticSpellingCorrectionEnabled = 1;
   NSBoldSystemFont = ".SFNSText-Bold";
   NSButtonDelay = "0.4";
   NSButtonPeriod = "0.075";
   NSDragAutoscrollAreaWidth = "5.0";
   NSDragCancelLimit = "100000.0";
   NSDraggingAutoscrollDelay = "0.4";
   NSFixedPitchFont = "Menlo-Regular";
   NSFixedPitchFontSize = 11;
   NSFont = Helvetica;
   NSFontSize = 12;
   NSInputServerLaunchTimeout = 60;
   NSInterfaceStyle = macintosh;
   NSLanguages =     (
       en
   );
   NSMargins = "72 72 90 90";
   NSMenuFlashCount = 3;
   NSMenuScrollingOffset = 3;
   NSMenuScrollingSpeed = 5;
   NSNavPanelFileLastListModeForOpenModeKey = 2;
   NSNavPanelFileLastListModeForSaveModeKey = 1;
   NSNavPanelFileListModeForOpenMode2 = 2;
   NSNavPanelFileListModeForSaveMode2 = 1;
   NSNavPanelSidebarKeyForOpen =     (
   );
   NSNavRecentPlaces =     (
       "/mnt/Dev-Server/storage/SWD/wp-content/themes",
       "/mnt/Dev-Server/storage/SWD/pok/wp-content/themes",
       "/mnt/Dev-Server/storage/SWD/wp-content/themes/crosswinds/images",
       "/mnt/Dev-Server/storage/SWD/wp-content/themes/crosswinds",
       "~/Dropbox/.dropbox.cache/2015-10-14"
   );
   NSPersonNameDefaultDisplayNameOrder = 0;
   NSPersonNameDefaultShortNameFormat = 0;
   NSPersonNameDefaultShouldPreferNicknamesPreference = 0;
   NSPreferredSpellServerVendors =     {
       English = "NeXT-OpenStep";
   };
   NSPreferredWebServices =     {
       NSWebServicesProviderWebSearch =         {
           NSDefaultDisplayName = Google;
           NSProviderIdentifier = "com.google.www";
       };
   };
   NSQuotedKeystrokeBinding = "^q";
   NSResetIncrementalSearchOnFailure = YES;
   NSScrollAnimationEnabled = YES;
   NSScrollerButtonAcceleration = 8;
   NSScrollerButtonDelay = "0.5";
   NSScrollerButtonPeriod = "0.05";
   NSScrollerHasSeparateArrows = YES;
   NSScrollerKnobCount = 2;
   NSScrollerKnobDelay = "0.001";
   NSSmartCMYKColorConversion = YES;
   NSSystemFont = ".SFNSText-Regular";
   NSSystemFontSize = 13;
   NSUIHeartBeatCycle = "0.03";
   NSUseCocoaInputServers = YES;
   NSUserDictionaryReplacementItems =     (
   );
   "NSWindow Frame SUUpdateAlertSmall" = "2570 498 620 392 1920 0 1920 1057 ";
   NSWindowResizeTime = ".20";
   NavPanelFileListModeForOpenMode = 2;
   NavPanelFileListModeForSaveMode = 1;
   SUEnableAutomaticChecks = 1;
   SUHasLaunchedBefore = 1;
   SULastCheckTime = "2015-10-26 05:23:39 +0000";
   SUScheduledCheckInterval = 43200;
   WebAutomaticSpellingCorrectionEnabled = 1;
   WebKitDefaultFontSize = 11;
   WebKitStandardFont = "San Francisco Display";
   address = "\"https://drakecreative.bitrix24.com\"";
   "com.apple.AppleModemSettingTool.LastCountryCode" = CA;
   "com.apple.ColorSync.Devices" =     {
       "Device.cmra.00000000-0000-0000-0000-000000000074" =         {
           DeviceDescriptions =             {
               "en_US" = HIPSTREET;
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.00000000-0000-0000-0000-000005AC1297" =         {
           DeviceDescriptions =             {
               "en_US" = ZaraPhone;
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.00000000-496D-6167-654D-617465204346" =         {
           DeviceDescriptions =             {
               "en_US" = "EOS_DIGITAL";
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.31633161-3061-6164-3037-656465366661" =         {
           DeviceDescriptions =             {
               "en_US" = ZaraPhone;
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.35333730-3538-6161-3662-663366386533" =         {
           DeviceDescriptions =             {
               "en_US" = Sherlock;
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.3591FF72-1E11-356C-AC11-A16AE6A88DD1" =         {
           DeviceDescriptions =             {
               "en_US" = "EOS_DIGITAL";
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.36323132-6332-3234-3431-363536303033" =         {
           DeviceDescriptions =             {
               "en_US" = "Tan's iPhone";
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.53345143-4A5A-5638-4245-525747454655" =         {
           DeviceDescriptions =             {
               "en_US" = "arc 7";
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.62383739-6161-3133-3630-616362623635" =         {
           DeviceDescriptions =             {
               "en_US" = ZaraPad;
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.cmra.E6159419-BAEB-370D-9EE0-B73E8367B931" =         {
           DeviceDescriptions =             {
               "en_US" = SANVOL;
           };
           FactoryProfiles =             {
               555810816 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = Default;
                   };
                   DeviceProfileURL = "/System/Library/Frameworks/ICADevices.framework/Versions/A/Resources/Camera RGB Profile.icc";
               };
               DeviceDefaultProfileID = 555810816;
           };
       };
       "Device.mntr.00000472-0000-01A6-0200-EA7F00000000" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/HD 709-A Calibrated.icc";
           };
       };
       "Device.mntr.2C843E6F-52C2-A5AC-99AE-7DCB2AD604A3" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/G246HYL Calibrated.icc";
           };
       };
       "Device.mntr.54834D8C-166C-52FD-D79E-5953E31BCC6E" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/G246HYL Calibrated.icc";
           };
       };
       "Device.mntr.80C472DC-3B44-057D-6A7E-5E174A1E02EA" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/HD 709-A Calibrated.icc";
           };
       };
       "Device.mntr.9339814B-5CA5-DE4A-091C-2E857F476B38" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/G246HYL Calibrated.icc";
           };
       };
       "Device.mntr.957F1AF1-ED34-E71A-48F1-C2BFBE9694B0" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/HD 709-A Calibrated.icc";
           };
       };
       "Device.mntr.A0E1BAB4-BF93-CD66-1695-5837BF414B70" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/HD 709-A Calibrated.icc";
           };
       };
       "Device.mntr.C51B0A47-2BB6-8BB7-62B1-79A47813CFE0" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/G246HYL Calibrated.icc";
           };
       };
       "Device.mntr.D0CA3544-30BC-5A1A-8B8D-79401468841B" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/G246HYL Calibrated.icc";
           };
       };
       "Device.mntr.DBCD17AE-8031-CE50-5BC2-03D4CDAEA508" =         {
           CustomProfiles =             {
               "HDMI HD" = "/Users/keith/Library/ColorSync/Profiles/G246HYL Calibrated.icc";
           };
       };
       "Device.mntr.DF82712F-ECD4-CD0F-EEB8-7910BE28D5E5" =         {
           CustomProfiles =             {
               1 = "/Users/keith/Library/ColorSync/Profiles/Acer S231HL Calibrated.icc";
           };
       };
       "Device.scnr.01963200-0000-0000-0000-000000000000" =         {
           DeviceDescriptions =             {
               "en_US" = "Canon MX340 series";
           };
           FactoryProfiles =             {
               286326784 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = "Reflective Gray";
                   };
                   DeviceProfileURL = "/System/Library/ColorSync/Profiles/Generic Gray Gamma 2.2 Profile.icc";
               };
               287375360 =                 {
                   DeviceModeDescriptions =                     {
                       "en_US" = "Reflective RGB";
                   };
                   DeviceProfileURL = "/System/Library/ColorSync/Profiles/sRGB Profile.icc";
               };
               DeviceDefaultProfileID = 287375360;
           };
       };
   };
   "com.apple.CommonPanels.CalibrateDisplay.identifier-1C8083FC" = "com.apple.ColorSyncCalibrator";
   "com.apple.CommonPanels.CalibrateDisplay.identifier-1C8083FE" = "com.apple.ColorSyncCalibrator";
   "com.apple.CommonPanels.CalibrateDisplay.identifier-1C80920E" = "com.apple.ColorSyncCalibrator";
   "com.apple.CommonPanels.CalibrateDisplay.seed" = "-1120508567";
   "com.apple.DictionaryServices" =     {
       DCSPreferenceVersion = 5;
   };
   "com.apple.TimeZonePref.Last_Selected_City" =     (
       "49.8844",
       "-97.14704",
       0,
       "America/Winnipeg",
       CA,
       Winnipeg,
       Canada,
       Winnipeg,
       Canada,
       "DEPRECATED IN 10.6"
   );
   "com.apple.mouse.scaling" = 3;
   "com.apple.preferences.timezone.sel ected_city" =     {
       CountryCode = CA;
       GeonameID = 6183235;
       Latitude = "49.8844";
       LocalizedNames =         {
           en = Winnipeg;
       };
       Longitude = "-97.14704";
       Name = Winnipeg;
       Population = 632063;
       TimeZoneName = "America/Winnipeg";
       Version = 1;
   };
   "com.apple.springing.delay" = "0.5";
   "com.apple.springing.enabled" = 1;
   "com.apple.swipescrolldirection" = 0;
   "com.apple.trackpad.enableSecondaryClick" = 1;
   "com.apple.trackpad.fiveFingerPinchSwipeGesture" = 2;
   "com.apple.trackpad.fourFingerHorizSwipeGesture" = 2;
   "com.apple.trackpad.fourFingerPinchSwipeGesture" = 2;
   "com.apple.trackpad.fourFingerVertSwipeGesture" = 2;
   "com.apple.trackpad.momentumScroll" = 1;
   "com.apple.trackpad.pinchGesture" = 1;
   "com.apple.trackpad.rotateGesture" = 1;
   "com.apple.trackpad.scrollBehavior" = 2;
   "com.apple.trackpad.threeFingerDragGesture" = 0;
   "com.apple.trackpad.threeFingerHorizSwipeGesture" = 2;
   "com.apple.trackpad.threeFingerTapGesture" = 0;
   "com.apple.trackpad.threeFingerVertSwipeGesture" = 2;
   "com.apple.trackpad.twoFingerDoubleTapGesture" = 1;
   "com.apple.trackpad.twoFingerFromRightEdgeSwipeGesture" = 3;
   "com.apple.trackpad.version" = 5;
   "com.apple.updatesettings_did_disable_ftp" = 1;
   currentSyncFile = "\"1\"";
   currentSyncSize = "\"594\"";
   fileClickAction = "\"{\\\"name\\\":\\\"openFolder\\\"}\"";
   "global_msz" = "\"{\\\"wz\\\":864,\\\"ta2\\\":49,\\\"b\\\":919,\\\"cl\\\":254,\\\"hi\\\":475,\\\"fz\\\":1077,\\\"ez\\\":956,\\\"nz\\\":1007,\\\"hf\\\":true,\\\"dw\\\":1920,\\\"dh\\\":1077,\\\"place\\\":\\\"desktop\\\"}\"";
   lastSyncTimestamp = "\"1445621003.956\"";
   login = "\"keith@solowebdesigns.net\"";
   mode = "\"intranet\"";
   mtah2 = "\"{}\"";
   numberOfSyncFiles = "\"1\"";
   password = "";
   password2 = "";
   startPackageTime = "\"1441296127600\"";
   syncPackageSize = "\"482\"";
   syncPackageSizeDynamic = "\"482\"";
   "v__sa" = "$s$aS0VBdg9u0699JWbp0QYDbyuHVLiDEp3";
   "v__sa2" = "$s$i0cb0D3P4CJq3gVWzwSuWA==";
   "v_drakecreative.bitrix24.com_bi" = "$s$3kR2aJ9aLa3ONJy1MukP2WzA";
   "v_drakecreative.bitrix24.com_sa" = "$s$EAHLq1KhA3/6iGCpdUoHqR/mGKARKQ8K";
   "v_drakecreative.bitrix24.com_si" = "$s$Bz1KuREZF3ZRZe05y9E9gfy2";
   "v_drakecreative.bitrix24.com_st" = "$s$VVs3IpLLQtJrHADdoUooPT+U/EAf";
   "v_drakecreative.bitrix24.com_ts" = "$s$5557K/NwkYBuDwA3L891dDz/3Xshs0h8AHrpOmJvrj6qFQwza/3qnnni­jBapOzfO";
   ww = "\"openFolder\"";
}
2015-11-03 11:38:11.479 AM Bitrix24[28775]: Settings from Info.plist: {
   BuildMachineOSBuild = 15A284;
   CFBundleDevelopmentRegion = English;
   CFBundleIconFile = "desktop.icns";
   CFBundleIdentifier = "com.bitrixsoft.bitrix24desktop";
   CFBundleInfoDictionaryVersion = "6.0";
   CFBundleInfoPlistURL = "Contents/Info.plist -- file:///Applications/Bitrix24.app/";
   CFBundleName = Bitrix24;
   CFBundleNumericVersion = 0;
   CFBundlePackageType = APPL;
   CFBundleShortVersionString = "3.5.53";
   CFBundleSignature = "????";
   CFBundleURLTypes =     (
               {
           CFBundleTypeRole = Editor;
           CFBundleURLSchemes =             (
               bx
           );
       }
   );
   CFBundleVersion = "3.5.53.33";
   DTCompiler = "com.apple.compilers.llvm.clang.1_0";
   DTPlatformBuild = 6E35b;
   DTPlatformVersion = GM;
   DTSDKBuild = 13F34;
   DTSDKName = "macosx10.9";
   DTXcode = 0640;
   DTXcodeBuild = 6E35b;
   NSMainNibFile = MainMenu;
   NSPrincipalClass = NSApplication;
   NSServices =     (
               {
           NSMenuItem =             {
               default = "Bitrix24: Get Public URL";
           };
           NSMessage = shareFiles;
           NSPortName = "com.bitrixsoft.bitrix24desktop";
           NSRequiredContext =             {
           };
           NSSendFileTypes =             (
               "public.data",
               "public.directory"
           );
       }
   );
   NSSupportsAutomaticGraphicsSwitching = 1;
   SUEnableAutomaticChecks = 1;
   SUFeedURL = "https://www.bitrix24.com/osx_version.php";
   SUPublicDSAKeyFile = "dsa_pub.pem";
   SUShowReleaseNotes = 0;
   SecTaskAccess = allowed;
}
2015-11-03 11:38:11.674 AM pkd[451]: client 28779 plug-in com.bitrixsoft.bitrix24desktop.finder-ext election := 1
2015-11-03 11:38:11.685 AM Bitrix24 Helper[28777]: com.bitrixsoft.bitrix24desktop.helper [1] launched from /Applications/Bitrix24.app/Contents/Frameworks/Bitrix24 Helper.app ; compiled at (Jul 27 2015) 04:26:18 (1)
2015-11-03 11:38:11.685 AM Bitrix24 Helper[28778]: com.bitrixsoft.bitrix24desktop.helper [1] launched fr om /Applications/Bitrix24.app/Contents/Frameworks/Bitrix24 Helper.app ; compiled at (Jul 27 2015) 04:26:18 (1)
2015-11-03 11:38:11.853 AM Bitrix24[28775]: Unknown class 'servicesAppDelegate', using 'NSObject' instead. Encountered in Interface Builder file at path /Applications/Bitrix24.app/Contents/Resources/en.lproj/MainMenu.nib.
2015-11-03 11:38:11.857 AM Bitrix24[28775]: BXServices started.
2015-11-03 11:38:11.903 AM Bitrix24[28775]: Cant't bind UDP server socket to port 20141, ior=48, s=33
2015-11-03 11:38:11.973 AM com.apple.xpc.launchd[1]: (com.bitrixsoft.bitrix24desktop.63072[28775]) Service exited with abnormal code: 32
Hi Keith!

Kindly report this to our Helpdesk Thank you!

Best,

Yana.  
Pages: 1
2,000,000+
organizations
are already using Bitrix24