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Telephony Notifications
In addition to a proper voice-mailbox for telephony (like an area on the screen for voicemail inbox) -

When a missed call, or call history is displayed in the message window, it only gives the digits of the number,it should give the name of the contact record and a link to to their record.

You should be able to listen to the message right out of the call log and even select follow up actions if relevant (like creating a follow up task).
Hi DJ Hofer!

Thanks for the suggestions!


Quote
When a missed call, or call history is displayed in the message window, it only gives the digits of the number,it should give the name of the contact record and a link to to their record.

I've added your vote for this option. BTW why don't you use "My Activities" section with ability to filter by calls - there calls will be listed with CRM records connection - tasks can be easy set - when you click the call link - in the call log form. The call can also be played from the form.

Best,

Yana.
Has this suggestion evolved? Thanks.
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