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Customising the helpdesk
In the Helpdesk module (Desktop > Services > Helpdesk), there are a number of fields in the "Reference Book" section: Category, Priority, Status, etc. How can we add more fields to this list, and how can we edit the existing fields?

I'm on the self hosted version of Bitrix.
Hi Dan!

Please see Helpdesk Training Course.

Best,

Yana.
Hi Guys,

How is it possible for me to merge the Helpdesk with the CRM feature? I saw online that it can be done but i have not been able to accomplish this task. I have been exploring the helpdesk feature for sometime now and i am trying to modify some fields but when i select the create new ticket option it takes me to the site explorer page how can i address this issue have anyone encountered this before and care to share some information of how i can achieve this i would be very much grateful. Thanks in advance for your assistance.

Regards  
Hi Hilary,

Please see this blog post, CRM & Helpdesk integrations can be performed by our partner.

Best,

Yana.
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