Bitrix24: Forum

B24_1185545

User

Posts: 1 Joined: 10/22/2014

10/22/2014 22:38:29

Hello,

I would like to delete my account, so that i may be added to my company's account.

I signed up thinking that i needed to and now when i try to accept the invitation from my comapny, it says that i already have an account (and therefore cannot accept the invitation and join my company's intranet).

I really need to be able to join the company's intranet as soon as possible. Can you please delete my account ASAP?

Thanks!

e.bastian@myhadjis.com

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#2 10/23/2014 12:17:12 Hi! You should be able to accept the invitation from your company's intranet as well - having your own intranet does not interfere with being an employee (invited user) for other intranets. What you need to do is log in to your Bitrix24 Network account - https://www.bitrix24.net/ & accept the invitation from there. Yana.

kailash Husys

User

Posts: 1 Joined: 02/04/2015

02/04/2015 10:57:39

I had login using the google account for one of the Instance (hr-cbo.bitrix24.com) and used mail id for another instance by creating the User Name and password for husys.bitrix24.net. I want use the versions in mobile version but it is not the same when i am trying to hr-cbo. My company also planning to purchase a full version where i need to use same mail id and password.

How can we remove employee completely or Instance completely so that I can use the full version in mobile and desktop also.

thanking you

Uday Kailash

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#4 02/04/2015 18:34:58 Hi Uday! I've replied you via email - please check. Yana.

Vinicius Soares

User

Posts: 1 Joined: 03/06/2015

03/07/2015 00:08:04

Hi!

I can't log in using Desktop version, because I don't know my password.
I've already tried to receive the password by using the "forgot your password" button, but the following message appears "Login or E-mail not found". I suppose that happen because I created a Bitrix account using my Facebook account, but I am very sorry now, because I've spent to much time trying to fix it.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#6 03/10/2015 15:55:29 Hi Vinicius, Please add email address & create password for your Bitrix24 at your Bitrix24 Netword profile page >edit> add email address. See deatils in this FAQ Best, Yana.

Rimsha Zahid User Posts: 3 Joined: 04/03/2015	#7 04/03/2015 15:08:45 Hello, I'm having the same issue. I already had an account on Bitrix and now I can't seem to accept the invitation to join my company's intranet. What do I need to do?

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#8 04/03/2015 15:43:17 Hi Rimsha! Please try now. Yana.

Rimsha Zahid User Posts: 3 Joined: 04/03/2015	#9 04/03/2015 17:55:29 Yana, thanks for replying! I just tried again and I can't access my company's intranet. I'm uploading a screenshot of the page I see when I click on the intranet invite from my organization. When I put in my password and try to sign in, the page just refreshes and nothing happens. Attached Files bitrix error.PNG (275.81 Kb)

Rimsha Zahid User Posts: 3 Joined: 04/03/2015	#10 04/08/2015 11:04:46 I'd really appreciate if this issue was resolved. I still haven't been able to accept my company's invitation.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#11 04/09/2015 12:07:30 Please contact our Helpdesk, thank you! Best, Yana.

Rubel Rony User Posts: 1 Joined: 05/07/2015	#12 05/07/2015 14:10:04 Hi, My user id is rony@weare19.com and I can not access nineteen.bitrix24.com after changing my email address. Thanks Rony

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#13 05/18/2015 11:30:05 Hi Rubel! You ahve a Google Plus authorization to this intranet, please click Google Plus tab in the login screen. Best, Yana.

William Hernandez User Posts: 2 Joined: 11/19/2016	#14 03/07/2017 03:16:04 Hi, we are having the same error with a user, he can login to bitrix24 network, but cant accept an invitation to our organization. We tried, to dismiss him and hire him back again, but hes not receiving the invitation from our organization. Maybe you could help us to send the email to invite him again? Thanks

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#15 05/04/2017 10:40:26 Hi William! It may be caused by different reasons, we need your account name & user email address details, please email them to us. Thank you! Best, Yana.

Edward Alvarez

User

Posts: 1 Joined: 06/20/2017

#16

08/31/2017 03:30:54

Is there a way to delete a Bitrix24.net account at all?

I was trialing Bitrix using my personal Gmail account, and have really liked it, and in my testing processes created a second Bitrix24.net account using my company email address.

As all of the administration portion of the Bitrix24 company intranet was created using the gmail address, I am looking to change the admin email to the company email address.

This is not possible as it says there is another Bitrix24.net account with that email, so now I am stuck.

All of the work up to this point was done using the Gmail account, but I want to transfer over to the company email address, and unless I delete the Bitrix24.net account this cannot be done.

Your support page stipulates this: https://helpdesk.bitrix24.com/open/1336631/

Quote
Please note: when your Bitrix24 account is deleted, your Bitrix24 Network ID (your login & Bitrix24 Network profile page) stays so that you can come back in future & create new Bitrix24 accounts.

Cheers,
Eddie

Bitrix24 Community