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Trouble tickets and E-mail rules
Hi, i need help with my Helpdesk and E-mail module, i already configured and after send e-mail to support group (Brs4-Suporte@outlook.com) with related subject (Portal), the system doesn't add a new trouble ticket

Log:
03/16/2016 02:59:00 pmProcessing with rule "[2] Suporte" (when receiving)Suporte
03/16/2016 02:59:00 pmReceiving mail: teste (2960) [0.02]Suporte
03/16/2016 02:59:00 pm< +OK mailbox unchanged, POP3 server signing offSuporte
03/16/2016 02:59:00 pm> QUITSuporte
03/16/2016 02:59:00 pm< +OKSuporte
03/16/2016 02:59:00 pm> RETR 2Suporte
03/16/2016 02:59:00 pm< +OK 2 message(s)Suporte
03/16/2016 02:59:00 pm> UIDLSuporte
03/16/2016 02:59:00 pm< +OK 2 6108Suporte
03/16/2016 02:59:00 pm> STATSuporte
03/16/2016 02:59:00 pm< +OK mailbox has 2 messagesSuporte
03/16/2016 02:58:58 pm> PASS ******Suporte
03/16/2016 02:58:58 pm< +OK password requiredSuporte
03/16/2016 02:58:58 pm> USER Brs4-Suporte@outlook.comSuporte
03/16/2016 02:58:58 pm< +OK DUB005-POP402 POP3 server ready
Hi Carlos,

Please contact our Helpdesk for the self-hosted versions. Thank you.

Best,

Yana.
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