Hi,
I have been a Bitrix fan and user for a number years working both with the Cloud version and the self-hosted version for a client. There are a number of features in the self-hosted version that Bitrix MUST add in to continue to be competitive agains products like Zoho, and vTiger etc.
1. Help Desk system - currently there is no way of effectively working with clients for a services type company, although we have tried. This feature is in the Self-hosted version. Was we use now to post tech issues would be perfect!!!
2. Forum - This also needs to be added into the cloud version
3. Knowledge base ,learning system - these would also be nice.
4. CRM Document attachment - Ability to have the Document store added directly to CRM objects
5. Contact Sync - Better real-time synchronisation with [insert cloud service here] contacts
6. Delete users - ability to completely delete a user/employee and an extranet user
7. Partner external user CRM access - Like Sales force (yuk) have an external partner or client have external CRM access so they can update leads and deals as well as see invoices and quotes specific to them.
I know there is a push from Bitrix to go "self- hosted" for these added features, but everyone is moving away form self-hosted to the cloud. To support the self-hosted version you need to have a good It administrator to keep things running, and in the market Bitrix is mostly aimed at, that is simple not an option cost wise.
I would like to see these features added as modules or actually make the enterprise version a real differentiator (which it's not at the moment ) with these features added, particularly help desk and the knowledge / learning module.
It's great to see that Bitrix is proactive in adding new features, but wiht the addition of the ones listed above, it would make it a truely awesome product and we could use just one solution not 3.
Anyway that's my 20 cents [or insert local currency here] worth!
Cheers,
Rick
I have been a Bitrix fan and user for a number years working both with the Cloud version and the self-hosted version for a client. There are a number of features in the self-hosted version that Bitrix MUST add in to continue to be competitive agains products like Zoho, and vTiger etc.
1. Help Desk system - currently there is no way of effectively working with clients for a services type company, although we have tried. This feature is in the Self-hosted version. Was we use now to post tech issues would be perfect!!!
2. Forum - This also needs to be added into the cloud version
3. Knowledge base ,learning system - these would also be nice.
4. CRM Document attachment - Ability to have the Document store added directly to CRM objects
5. Contact Sync - Better real-time synchronisation with [insert cloud service here] contacts
6. Delete users - ability to completely delete a user/employee and an extranet user
7. Partner external user CRM access - Like Sales force (yuk) have an external partner or client have external CRM access so they can update leads and deals as well as see invoices and quotes specific to them.
I know there is a push from Bitrix to go "self- hosted" for these added features, but everyone is moving away form self-hosted to the cloud. To support the self-hosted version you need to have a good It administrator to keep things running, and in the market Bitrix is mostly aimed at, that is simple not an option cost wise.
I would like to see these features added as modules or actually make the enterprise version a real differentiator (which it's not at the moment ) with these features added, particularly help desk and the knowledge / learning module.
It's great to see that Bitrix is proactive in adding new features, but wiht the addition of the ones listed above, it would make it a truely awesome product and we could use just one solution not 3.
Anyway that's my 20 cents [or insert local currency here] worth!
Cheers,
Rick
