Bitrix24 Community

Support chat not working on Bitrix24 Professional license, Support chat not working on Bitrix24 Professional license

Ignatius Heyns User Posts: 2 Joined: 05/10/2017	#1 05/10/2017 13:44:36 We upgraded to the professional license, however when I try to use the support chat I get a message back saying "Direct support chat is only available in commercial Bitrix24 plans." How do I get direct support? We have an issue with the Bitrix24 Mac application not working on our Macbooks.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#2 05/11/2017 12:25:46 Hi Ignatius! Bitrix24 Support Online chat has been currently released in a beta & is available to a limited amount of accounts. We apologize for the misinformation reflected in the chat notification. Best, Yana.

Ignatius Heyns User Posts: 2 Joined: 05/10/2017	#3 05/11/2017 12:44:51 Thanks for the reply. In the meantime, how do we get support? Is there an email address I can use? We're rolling Bitrix24 out company-wide, but have an issue with the Mac Desktop application not working.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#4 05/11/2017 12:55:03 You can always get our Helpdesk support via tickets here. Regarding Desktop app problems - please provide details in the ticket together with app logs (open app & choose send logs to Helpdesk from the top menu:

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