Is it possible to add the helpdesk module to the free edition of bitrix24?
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02/24/2014 15:20:00
Is it possible to add the helpdesk module to the free edition of bitrix24?
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02/24/2014 15:52:48
Hi Andy,
Help desk is available only in Regards, Yana. |
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02/24/2014 16:12:34
OK....thanks for your reply. Unfortunately the self-hosted edition is too expensive for me to consider given my limited needs.
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06/23/2014 01:27:48
Any changes since question asked?
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06/23/2014 14:29:42
No changes. The Helpdesk functionality is still available only in the Self-hosted version of Bitrix24. There is no option for adding the Helpdesk tool to Bitrix24 Cloud.
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05/16/2015 04:03:13
Any updates to this? The self-hoster version is too expensive for us too, but I'd be willing to bump up from free to $99/mo if it had a HelpDesk module. |
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05/18/2015 10:29:42
Hi Dave!
Can't advise now, our next release will be this fall - I'll have some more information later. Best, Yana. |
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06/22/2015 19:47:21
I'd love a help desk module! Any updates? Thanks
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06/23/2015 11:02:10
Hi Luiz,
No news so far. Best, Yana. |
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10/07/2015 17:05:32
any update on this? I'm a Pro user ($200/month) and really desperately want this feature
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11/18/2015 14:13:54
Hi Niladri!
The Helpdesk module was designed to:
Best, Yana. |
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02/05/2016 15:22:05
Hi Carlos!
Thanks for the suggestion, we'll take it into account. Best, Yana. |
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04/21/2016 06:42:46
how to fix microphone in my smartphone when im having a video call/
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04/21/2016 15:30:54
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06/10/2016 09:34:55
Hii Yana,
Any updattes on "Helpdesk on cloud" can it be possible now |
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06/10/2016 16:07:13
We don't have plans for the Helpdesk for cloud at this very moment (taking into account this summer & fall releases). Thanks for the suggestion.
Best, Yana. |
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10/21/2016 22:55:58
Summer and Fall has left. Any news regarding the Helpdesk feature?
Thx, Jo |
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11/02/2016 12:05:06
Hi Szász,
Unfortunately no updates yet. We don't have short term plans for Helpdesk module for the cloud. Thanks for the suggestion. Best, Yana. |
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04/30/2017 03:20:47
Any updates on adding helpdesk to the cloud version?
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04/30/2017 03:21:10
.
Edited: Pavel Brilliant - 04/30/2017 03:23:21
(delete the message)
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05/02/2017 15:55:27
Hi Pavel!
We are considering case management as an option for cloud but the concept hasn't been approved yet. Thanks for your interest in Bitrix24. Best, Yana. |
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06/10/2017 04:08:59
Hi Yana,
I got to this thread and I have the same issue as indicated by other Bitrix24 raving fans above. I come from using Kayako for helpdesk, no big operation, perhaps 300-400 tickets per day. Most of the tickets are from Clients, the company I am trying to help is a manufacturer of lightning products that sells through distributors, so most of what comes into the Helpdesk are personnel from the different Distributors (Clients) that are either requesting a quote, the dispatch of a Technician for installation support or requesting the initiation of a 'lead' for a construction project of someone who came into their shop. The end consumer rarely contacts them, mostly the distributors who are companies like hardware stores, Home Depot type of companies or lightning products resellers. That being said, and instead of asking for the module, I would like to ask how could I manage that with Bitrix24 Professional on Cloud? Considering I have over 25 agents in 3 departments that attend different geographies, but under the same model, Could this be managed through the CRM? Or is there a small external helpdesk / case management software that could integrate in the It's the best solution I can think of. Any suggestions? Best Regards from Latin America. Otto Acuña
Edited: Otto Acuña-Naranjo - 06/10/2017 04:09:39
(Forgot one phrase)
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