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Support » Forum » Communication tools » Viewing Chat History of Other Users
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Viewing Chat History of Other Users
Hi there,

I would like to know if it's possible for a Bitrix administrator like myself to view the chat history of other users? Is it available for the cloud version? How about the self-hosted version?

Hi Edwin Rafael!

The chat conversations & history are private for both versions.


I see. How about the self-hosted version? Is it possible to extract the chat history directly from the DB?
In the self-hosted version an admin user has total control over DB using API or direct SQL queries.
Number of admins can be limited, so only one person will have such control.
Where can  get the cheat history for leads from the Live Chat support on website?
I need to see what was discussed with a possible lead by the employee.

Thank you
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