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Incoming mail not appended to Deal Activity log
1. An email was sent from the "DEAL 999" screen to its respective customer from the CRM, using CRM's exclusive mailbox: backend@domain.
2. The message ID was automatically added in the message body by the CRM.
2. Customer replies to the address (backend@domain) in use only by the CRM.
3. The email is NOT appended to the "Deal 999" Activity log.

We have followed this step-by-step, but no success.
What happened???

The mailbox backend@domain was once configured as being from a personal mailbox for an employee, but this setting was changed. Could this be interfering?
Hi Lucio!

Quote
The mailbox backend@domain was once configured as being from a personal mailbox for an employee
yes, it may.

Please check this FAQ, if it won't help - please contact our Helpdesk.

(BTW a new gmail app is available via our partner)

Best,

Yana.
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