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Country Code Requirement, Simple fix for this problem
We just started using Bitrix yesterday and think it's a great product so far; however, we rented a phone line and integrated the Live Chat Open Channel with our website. It works well, but there is one problem: for the call back option the user is forced to enter their country code before the number. In Canada and the US, this isn't a common practice, and in order for us to call them back using the rented number, we have to go into the CRM, and edit the lead to insert the country code. This is time consuming, and inconvenient for both the sales rep and the potential customer. Further, we are apparently unable to edit the form to tell the user that they need to input their country code.

A simple solution to this would be to have a dropdown country code menu beside the phone number which defaults to the Bitrix owner's country and automatically applies the code to the number... or at least have the ability to edit the form to let the client know that they must enter that code.

Perhaps I am missing something, being a new user. Is there another way to accomplish this?
Edited: B24_12886787 - 05/25/2017 19:35:18
Hi!

Thanks for the feedback. At the moment we can't technically change this issue - telephony is provided by our partner VoxImplant. We'll see what we can do in this regard.

Best,

Yana.
I also think this is very cumbersome. There should be a way to default set your county code so you don't always have to enter it. You could go around the VoxImplant API (if it doesn't provide a way to do so) and in your system automatically add the country code prefix. You could do this in the code in your applications and/or database side of the CRM.

Actually, now that I'm looking at the VoxImplant API it is completely possible to automatically set the county code prefix to the phone number. You can also automatically convert numbers entered to international format within the API. Even if the API didn't provide a way, your software still has to pass the phone number to the method in which, you could pre-attach a county code to it before passing the number to the method, if you implemented a way to set a default country code. You could even go as far as just changing the data within the JSON object sent or returned.

I'm also a software engineer by trade and very familiar with implementing APIs.

References:
http://voximplant.com/docs/references/appengine/PhoneNumber.html
http://voximplant.com/docs/references/httpapi/ go to section "AttachPhoneNumber"
Hi!

I can't provide any particular 'answer' to your suggestion at the moment, but I will definitely pass it to our dev team for review. Thank you for taking your time to find this information.

Best,

Yana.
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