Bitrix24: Forum

Spencer Gilroy

User

Posts: 1 Joined: 04/20/2013

04/20/2013 15:55:18

Every new task and new notification or message automatically creates an email which is sent to the receiving user.

Is there any way to switch this off? notifications within the Bitrix system are sufficient for us to know a new task, message or appointment has been created for us by another user.... emailing the information as a backup is simply clogging our Outlook accounts with unwanted emails.

Regards,

Anna Yakovleva

User

Posts: 443 Joined: 09/07/2012

04/22/2013 19:43:52

Hi, Spencer!
You can check your Subscription list in your profile. Is it set by default?

Email notification is sent by the messenger when an user is away from the portal and get a task, for example. If you're not authorized on your Bitrix24 portal and get a task or a message, notification will come to your email in 10 minutes.

At the moment it's impossible to switch off the email notification entirely, but we've already added this feature to our "to do list".

Thank you for using Bitrix24!

Respectfully, Anna.

Darin Fauth User Posts: 1 Joined: 04/23/2013	#3 04/23/2013 08:27:27 I totally agree - I do not want or need email notifications, as my team is on the system and can see their tasks daily. No need to send them or me unwanted emails. We must reduce the amount of clusterf*** emails in our inbox. Thanks, Darin

Anna Yakovleva User Posts: 443 Joined: 09/07/2012	#4 04/25/2013 18:41:11 Hi, Darin! We've already added this feature to our "to do" list. The new email notification settings will be available in the nearest future.

Matt Hampton User Posts: 1 Joined: 05/21/2013	#5 05/21/2013 12:19:50 Anna has this been implemented yet? Have noticed Do not notify, however does this stop emails?

Anna Yakovleva User Posts: 443 Joined: 09/07/2012	#6 05/21/2013 18:28:08 Hi, Matt! We've had some primary tasks to implement. Our developers are working on this issue at the moment. We'll fix that. Sorry for the inconvenience!

Martin Stephens User Posts: 1 Joined: 08/12/2013	#7 08/12/2013 06:37:56 Hi Any luck fixing this yet? Regards Martin

Tez Grant User Posts: 20 Joined: 05/19/2014	#8 08/27/2014 15:22:47 Hi, Has this feature been implemented yet? - Tez

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#9 08/27/2014 16:35:16 Hi Tez & Martin, Email notifications can be switched off in the notifications settings (you can open these settings from web or desktop messenger (settings icon>notifications>email) Yana.

Florian Korthauer User Posts: 33 Joined: 09/25/2015	#10 08/18/2016 17:51:46 I need to make many changes in a task plan (rename folders, etc.). Therefore to save people for drowning in notifications and emails I would like to disable that feature, make the changes and afterwards inform about the new structure by email. Is there such an option available? Self-Hosted

Hani Thabet User Posts: 1 Joined: 01/10/2017	#11 01/10/2017 12:37:12 Email notifications can be switched off in the notifications settings (you can open these settings from web or desktop messenger (settings icon>notifications>email) Can't seem to find this in 2017. Please help out by letting me know how to turn of email notifications, its clogging up our servers, and driving our team crazy Great system though, we love it!

Florian Korthauer User Posts: 33 Joined: 09/25/2015	#12 01/10/2017 15:50:09 every employee needs to apply these settings... If I do mass (batch) changes I temporarily deactivate notifications in our self-hosted by following steps: temporarily rename home/bitrix/.msmtp.rc @Bitrix: A button in the backend would be more convenient Self-Hosted

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#13 01/12/2017 16:33:24 Thanks for the suggestion Florian! Best, Yana.

Magno Maciel User Posts: 1 Joined: 02/14/2017	#14 02/14/2017 21:02:06 Hello, An option to switch off all email notifications for all users would be VERY useful. We love Bitrix, but these minor issue really compromises the user experience. I´m using the premium web version. Any news on it? Thanks

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#15 02/20/2017 11:49:13 Hi! Each user can switch off email notifications in own account Make sure you have Email column options disabled: Best, Yana.

Florian Korthauer

User

Posts: 33 Joined: 09/25/2015

#16

02/20/2017 11:57:03

Thanks, Yana. Unfortunately this option is not sufficient.
Of course users shall receive notifications, if they all disable it's the opposite of what we want.

Just no. of notifications is much too high. So when I edit I would appreciate to have two options:
1. notify about changes (default)
2. not notify changes (because only observers added or typos corrected)

Please consider! Acceptance of Bitrix from users is directly related with amount and relevance of notifications. With 90 useless and 10 useful notifications they will not read anymore...

Self-Hosted

Yana Prokopets Administrator Posts: 4246 Joined: 09/20/2013	#17 02/20/2017 12:11:57 Thanks for the clarification Florian. We'll consider this scenario. Best, Yana.

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