Bitrix24: Forum

Allan Christensen User Posts: 2 Joined: 06/12/2014	#1 06/12/2014 08:54:31 Using the new Jandex based email features, is it possible for at team to have one shared email account, such as info@xxx.com, with access for everyone to read and reply to emails? It should be possible to see who responds to each email. And users should still have their personal email addresses (username@xxx.com) as well.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#2 06/16/2014 13:56:01 Hi Allan, This option is not available, I'll pass your suggestion to the dev team. Thank you! Kind Regards, Yana.

Allan Christensen User Posts: 2 Joined: 06/12/2014	#3 06/25/2014 22:33:38 Thank you, Yana Since a shared email account is a decisive selection criteria for us, can you inform me, when it will be implemented? BR Allan

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#4 06/30/2014 13:19:46 Hi Allan, We've added this option to our feature list, but technical realization of this option is quite sophisticated, so far it may be implemented either at the end of this year or next year. Kind Regards, Yana.

Bob Roberts User Posts: 1 Joined: 08/07/2014	#5 08/07/2014 04:58:59 I second a request for this feature along with email aliases. Ie emails to sales@mydomain.com might be directed to the head of sales. etc

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#6 08/07/2014 12:37:53 Thanks Bob!

Keli Fancher User Posts: 5 Joined: 06/29/2015	#7 06/29/2015 15:34:07 Yana, This is also an important feature for us. Can you please provide an update on the status of implementing this? Thank you.

Андрей Берлин User Posts: 1 Joined: 07/31/2015	#8 07/31/2015 16:09:27 This is also an important feature for us, can you tell me how we can get the admin account in yandex? Thank you.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#9 07/31/2015 16:41:25 Hi! Unfortunately I don't have news on this at the moment, our next release will take place this fall. Stay tuned! Best, Yana.

B24_3289521 User Posts: 4 Joined: 09/07/2015	#10 09/07/2015 18:15:32 Hello, is there any news about email aliases? On our existing email server we have several aliases that forward to real email addresses.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#11 09/07/2015 18:26:55 Hi B24_3289521, @bitrix24.com mailboxes are provided by our partner Yandex Mail & we don't have plans for this option at the moment. Best, Yana.

B24_3289521 User Posts: 4 Joined: 09/07/2015	#12 09/07/2015 18:29:57 Thanks Yana, but I was thinking of the mailboxes @mydomain.com but provided by Bitrix24. Cheers

Keli Fancher

User

Posts: 5 Joined: 06/29/2015

#13

09/07/2015 18:30:19

Yana,

Just a clarification on 06/30/2014 you made a comment which implied that you were looking into this and it would be out in 2015 at the latest.

Am I right that this is no longer the case and you have scrapped this feature entirely?

If so, I beg you to reconsider – many organizations (all that I have worked for) use this extensively. For instance we would like a number a different alias that are not tied to individual accounts for example info@example.com, contact@example.com, support@example.com, and many more. None of these should be tied to a user directly.

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#14 09/07/2015 18:40:16 Yes, Keli, we no longer consider this option as it does not depend only on us (as I've said we are using @bitrix24.com email addresses provided by our partner Yandex Mail). In other words due to some tech complications we won't be considering this feature for the upcoming release. Best, Yana.

B24_3289521

User

Posts: 4 Joined: 09/07/2015

#15

09/07/2015 18:50:08

Yana, I would like to add to what Keli said — having forwarding addresses (sales@mycompany.com, service@mycompany.com, etc.) is an important email function for many companies, ours included. If we can't control that feature, it would be difficult for us to do a full implementation of Bitrix24 across the company.

You have mentioned that @bitrix24.com email addresses are provided by your partner Yandex Mail. Bitrix24 also includes a feature to manage email from your own domain in the Bitrix24 application: https://training.bitrix24.com/support/training/course/?COURSE_ID=55&LESSON_ID=6530

Is that also provided by Yandex Mail? And also no aliases or forwarding addresses?

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#16 09/18/2015 15:26:36 I can only say that we don't consider this option implementation at the moment. (at least for 2015- first half of 2016) - I'm afraid. But thanks for sharing. Best, Yana.

Olga Ivanova User Posts: 1 Joined: 05/23/2016	#17 06/30/2016 17:37:38 Hi, any update on this topic? for us it's really important to share email accounts among users... Is there any plan to enhance the platform in this sense? Thanks Regards, Antonio

Yana Prokopets Administrator Posts: 4247 Joined: 09/20/2013	#18 07/01/2016 09:28:32 Hi Olga, We don't have short-term plans for this, but still there is a possibility for the future. Best, Yana.

Jon Quiros User Posts: 4 Joined: 08/20/2017	#19 08/21/2017 03:14:17 This is a very important request for migrating email hosting. We have several mail aliases like "contact@...", "quality@....", "events@....", "legal@...." etc.... which are sent to several people at once. We are on the 30 day trial at the moment and beginning to get buy-in. For any mail domain, usually, certain email addresses have to be set up, like "abuse@...", and "postmaster@...." and it seems like it should not be necessary to set up extra bitrix users just for these. Regards, Jon

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