Bitrix24 Community

Support » Forum » Projects and collaboration » Permissions problem on tasks
Pages: 1
RSS
Permissions problem on tasks, User is unable to comment on or update task
I have invited a user, assigned him some tasks, but he says that when he tried to add a comment or update the task he gets
"This option is not available for you" click send request to administrator.

I have searched and searched, but I cannot find any settings or permissions to say what users can and cannot do on tasks.

Can anyone help?
Hello!  

It is possible that the you have created a group with a task assigned to a user in it. But the access rights within this group are not configured correctly and this user does not have access to this task. To correct it, please go to Workgroups > More > Edit Settings > Tasks

Also, take a look at this article for additional details: https://helpdesk.bitrix24.com/open/1353474/?sphrase_id=57474201

Regards,

Nick
I checked, the only groups are the default ones, and I am the only member. I haven't used groups.
You can also check if this user has an access to Business Tools. Remember, Bitrix24 free & Plus plan subscribers have limited access to Business Tools:

Free plan: 12 users can access business tools;
Plus plan 24 users can access business tools.

Regards,

Nick
I only have 2 users.
Please check, whether this new user is a full-fledged invited user on your account. Please go to "Company" main menu tab>Employees> Invited, Employees menus. Also, it is  possible that this task may be attached to a CRM entity, such as Lead, Contact, etc., then your user should have CRM Access Permissions granted to him/her.
If access problem still persist, please submit a detailed query to our HelpDesk for further investigation.  

Regards,

Nick
I sent him an invite, he accepted it, and is now showing as an employee.
I simply created the tasks and assigned it to him, that's it. I did not do anything special or attach them to anything. I assumed that this was all that was required when creating a task, as that is how it has worked with all other PM systems I have used, but it seems there some more convoluted process involved with Bitrix when creating a task and assigning it to somone?
Can you please let me know all the steps required to add a task and assign it to someone so that they can use the task, update it, add notes, and close it when complete.
Pages: 1
2,000,000+
organizations
are already using Bitrix24